Security Project Technician 1

About the role

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join their dynamic team. The role involves installing, programming, system start-up/check-out, certifying, and customer training on assigned projects, including small or less complex projects.

Responsibilities

• Install, program, test, repair, and service a variety of systems and equipment, including security, fire alarm & life safety, and building automation, with guidance as needed.
• Provide technical support and training to customers, ensuring customer satisfaction.
• Interpret manuals, schematics, and wiring diagrams to repair equipment and utilize knowledge of electronics and standard test instruments and hand tools.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write routine programs for systems.
• Act as the "customer's best service provider" at all times, ensuring Convergint Technologies is the customer's first choice for service.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advise management on customer satisfaction, product performance, installation techniques, and standards, as well as suggestions for product improvements.
• Execute technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate to appropriate parties, and assist in developing and implementing strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Work closely with the Project Manager and/or Operations Manager to assist in overall project coordination; make recommendations regarding quality of work and potential changes in scope; and identify ways to continuously improve customer satisfaction.

Qualifications

• Exceptional customer focus and ability to work under pressure.
• Ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Willingness to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
• Self-starter with the ability to work well with direct supervision.
• Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• A valid driver's license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Company Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Paid parental leave.