Security Project Technician 1

About the role

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join our dynamic team. The role involves installing, programming, system start-up/check-out, certifying, and customer training on assigned projects, including small or less complex projects.

Responsibilities

• Install, program, test, repair, and service a variety of systems and equipment, including security, fire alarm & life safety, and building automation, with guidance as needed.
• Provide technical support and training to customers, ensuring customer satisfaction.
• Interpret manuals, schematics, and wiring diagrams to repair equipment and utilize knowledge of electronics and standard test instruments and hand tools.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write routine programs for systems.
• Act as the "customer's best service provider" at all times, ensuring Convergint Technologies is the customer's first choice for service.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advise management on customer satisfaction, product performance, installation techniques, and standards, as well as suggestions for product improvements.
• Execute technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate to appropriate parties, and assist in developing and implementing strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Work closely with the Project Manager and/or Operations Manager, assisting in overall project coordination, recommending quality of work, and identifying ways to improve customer satisfaction.
• Perform other duties and responsibilities as requested or required.

Qualifications

• Exceptional customer focus and ability to work under pressure, maintaining awareness of and seeking to meet the needs and wants of the customer without being prompted.
• Willingness to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
• Self-starter with the ability to work well with direct supervision.
• Solid mechanical and electrical aptitude, working with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper.
• A valid driver's license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis, with minimal overnight travel required.

What You’ll Need

• Exceptional customer focus and ability to work under pressure, maintaining awareness of and seeking to meet the needs and wants of the customer without being prompted.
• Willingness to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
• Self-starter with the ability to work well with direct supervision.
• Solid mechanical and electrical aptitude, working with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper.
• A valid driver's license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis, with minimal overnight travel required.

Company Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Paid parental leave

Requirements

• Education: High School/GED or equivalent experience
• Preferred Experience: 1-3 years relevant field service

Pay Range

$25/HR - $28/HR