Security Project Technician

About the role

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Project Technician to join their dynamic team. The role involves installing, programming, system start-up/check-out, certifying, and customer training on assigned projects, including small or less complex projects.

Responsibilities

• Installs, programs, tests, repairs, and services a variety of systems and equipment, including security, fire alarm & life safety, and building automation, with guidance as needed.
• Provides technical support and training for customers and is accountable for maximizing customer satisfaction.
• Familiarizes with basic blueprints, schematics, manuals, and other specifications to determine installation procedures, may require assistance with more complex specifications.
• Interprets manuals, schematics, and wiring diagrams, repairs equipment, utilizes knowledge of electronics, and uses standard test instruments and hand tools.
• Operates systems to demonstrate equipment, commissions new systems, analyzes performance, identifies malfunctions, writes routine programs for systems.
• Acts as "our customer's best service provider" at all times, ensuring Convergint Technologies is the customer's first choice for service.
• Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advises management regarding customer satisfaction, product performance, installation techniques, and standards, and suggests product improvements.
• Executes many technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identifies potential project risks, communicates to appropriate parties, and assists in developing and implementing strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Works closely with the Project Manager and/or Operations Manager, assisting in overall project coordination, recommending quality of work, and identifying ways to improve customer satisfaction.
• Performs other duties and responsibilities as requested or required.

Qualifications

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Willingness to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
• Self-starter and works well with direct supervision.
• Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• A valid driver's license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Skills

• Technical skills in fire alarm systems, and/or electronic security systems.
• Knowledge of blueprints, schematics, manuals, and other specifications.
• Ability to interpret manuals, schematics, and wiring diagrams.
• Basic understanding of electronics and use of standard test instruments and hand tools.
• Experience operating systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Ability to write routine programs for systems.
• Strong communication and interpersonal skills.
• Ability to consult with engineering personnel and manage project risks.

Benefits

• Company benefits include 10 Company Holidays and Paid Time Off starting at 13 days annually, Fun & Laughter Day Off, Medical, Dental & Vision Plan, Life insurance & Disability Plan, Wellness Program, 401K Matching Plan, Colleague Assistance Program, Tuition reimbursement, Competitive salary and compensation plan, Vehicle reimbursement plan or company vehicle, Corporate Social Responsibility Day, Paid parental leave, and more.

Pay

Competitive salary and compensation plan.

Schedule

Local travel to jobsites on a regular basis. Minimal overnight travel may be required.