Security Officer Full Time Dispatch Communications

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

About the role

As a Dispatch Professional in a dynamic technology environment, you will monitor communication systems, coordinate security-related responses, support access control activities, and provide exceptional customer service. Your clear communication and attention to detail will help maintain an orderly location while supporting a visible, responsive presence. Join Allied Universal’s agile, reliable, and innovative team, where people come first and integrity and teamwork drive every shift.

Responsibilities

• Provide customer service to clients by carrying out security-related procedures, site-specific policies, and, when appropriate, emergency response activities at a technology and data infrastructure location.
• Monitor and coordinate communications for incoming calls, alarms, service requests, and incident reports, documenting activity and notifying appropriate personnel according to site procedures.
• Dispatch security-related personnel and support resources in response to alarms, access concerns, visitor issues, and other critical situations.
• Respond to incidents and critical situations in a calm, problem-solving manner, escalating concerns through established communication channels.
• Maintain accurate dispatch logs, incident records, and shift handoff information while supporting access control and operational continuity.

Requirements

• Have at least two years of security-related experience.
• Provide proof of a high school diploma or GED.
• Be at least 21 years of age.
• Customer service experience is preferred.
• Access control and badge experience is preferred.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Pay

$18.57 / hour

Schedule

• Monday: 02:00 PM - 10:00 PM
• Tuesday: 02:00 PM - 10:00 PM
• Wednesday: 02:00 PM - 10:00 PM
• Thursday: 02:00 PM - 10:00 PM

Benefits

• Access to exclusive technology to view and claim additional shifts to earn more.
• Paid training and access to career growth opportunities.
• Retirement savings plan.
• Medical, dental, vision, basic life and AD&D, and disability insurance.
• Discounts on top brands and services through the Perks Program.