Security Contract Manager (88229)

About the role

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company providing physical security services to government and commercial customers on four continents. Inter-Con specializes in customized security services for clients whose needs exceed traditional guard firms, including the Departments of State, Justice, Homeland Security, Energy, and Defense, Fortune 500 companies, major public utilities, and ultra‑high net worth individuals. The company employs over 35,000 security personnel worldwide, managed by professionals with military, law enforcement, and security experience, and remains 100% family owned and managed.

The Contract Manager administers contract operations for a major Inter‑Con client’s security program, translating contract requirements into consistent field execution across approximately 19 locations, 3,000 weekly service hours, and a workforce of about 70 armed security officers. The role leads assigned supervisors, serves as the primary operational client contact, and ensures staffing, service delivery, documentation, compliance, and financial performance meet contractual and Inter‑Con standards.

Responsibilities

• Administer day-to-day post-award contract operations in accordance with the contract, scope of work, client directives, applicable laws, and Inter-Con policies.
• Convert contract requirements, post orders, and service-level expectations into operating plans, schedules, performance standards, and supervisor accountabilities.
• Lead, coach, and hold accountable the hourly supervisors assigned to the program; provide operational direction to the broader officer workforce.
• Maintain strong client relationships through regular communication, responsiveness, issue resolution, and accurate reporting.
• Monitor staffing levels, attendance, overtime, scheduling, vacancies, and deployment readiness to ensure uninterrupted coverage across all locations.
• Conduct regular site visits and operational inspections throughout the service area, documenting observations and driving corrective action to closure.
• Coordinate recruiting, onboarding, training, scheduling, payroll, human resources, and employee-relations support with the appropriate Inter-Con partners.
• Oversee compliance with licensing, training, firearms, background, uniform, equipment, and site-specific requirements for assigned personnel.
• Review and maintain contract records, incident reports, inspection documentation, staffing reports, and training records, and other required deliverables.
• Manage escalations and critical incidents; ensure timely notification, documentation, investigation support, and follow-through.
• Track operational and financial performance, including labor utilization, overtime, invoicing inputs, and other contract-related cost drivers.
• Identify operational risks, performance gaps, and process-improvement opportunities, and implement sustainable corrective actions.
• Support transition and mobilization activities before contract go-live and lead steady-state operations following launch.
• Remain accessible outside normal business hours when operational or client needs require leadership attention.
• Perform other duties as assigned in support of the contract and business needs.

Requirements

• Minimum of three (3) years of contract management, account management, project management, or comparable operational leadership experience administering post-award service operations.
• Demonstrated experience leading supervisors and frontline employees in a multi-site service environment.
• Working knowledge of contract administration, staffing, scheduling, performance management, compliance, and client-service practices.
• Strong written and verbal communication skills, including the ability to prepare reports, document decisions, and communicate effectively with client and company leadership.
• Ability to interpret contractual requirements and translate them into clear operating procedures and measurable expectations.
• Strong judgment, organization, follow-through, and problem-solving skills in a fast-paced, client-facing environment.
• Proficiency with Microsoft Office applications and the ability to learn company scheduling, reporting, and workforce systems.
• Valid driver's license and ability