Security Contract Manager

About the role

As a Security Contract Manager, you'll be the key link between our clients, Service Managers and frontline teams, ensuring contracts are delivered safely, efficiently and to a consistently high standard. You'll oversee day-to-day operations across your portfolio, maintain strong client relationships, support your teams, and help drive continuous improvement in service delivery.

Work Schedule: Monday to Friday with on-call after-hours responsibility.

Responsibilities

• Build and maintain strong relationships with clients, ensuring a high level of service and responsiveness
• Lead, mentor and support operational teams across one or more sites
• Ensure contracts are delivered safely, efficiently and in line with client expectations
• Oversee security operations including visitor services, asset protection, access control, crowd management and major event activity
• Coach and develop supervisors and security personnel to achieve high performance
• Monitor operational performance, quality and compliance across all areas of responsibility
• Assist with rostering, workforce planning and operational coordination
• Respond to operational issues and provide after-hours support when required
• Use ACESGroup's technology platforms to enhance reporting, operational visibility and service delivery
• Ensure contractual obligations, reporting requirements and compliance standards are consistently met

Requirements

Operational Leadership

• Demonstrated experience managing security operations in fast-paced, customer-focused environments
• Ability to balance client expectations with operational requirements
• Strong problem-solving skills and sound judgement
• A genuine commitment to delivering high-quality service and continuous improvement

Leadership Excellence

• Minimum three (3) years' management experience leading teams of 20+ personnel
• Proven ability to coach, develop and retain high-performing teams
• Confident working independently while collaborating effectively with colleagues and clients

Stakeholder Management

• Demonstrated success building and maintaining strong client relationships
• Excellent communication and interpersonal skills
• Experience working in complex, high-volume operational environments

Technical Capability

• Current NSW Security Licence (1A) - 2A highly regarded
• Strong rostering, workforce planning and operational coordination skills
• High level of computer literacy and confidence using technology platforms
• Sound knowledge of security legislation, compliance and industry requirements

Essential Requirements

• Current NSW Security Licence (1A)
• Current First Aid and CPR Certificate
• Current NSW RSA Card
• Full NSW Driver Licence
• Minimum one (1) year frontline customer service experience (or relevant equivalent experience)
• Awareness and acceptance of animals and wildlife, including snakes, in parkland environments

Qualifications (or Willingness To Obtain With Our Support)

• Certificate IV in Security Risk Management
• NSW Security Licence 2A
• SafeWork NSW Traffic Controller and Implement Traffic Control Plans cards
• White Card
• Fire Warden and Chief Warden certifications
• Confine Small Emergencies/First Attack Fire Fighting certification
• SEINS course
• Statement of Attainment NAT10685 - Handling of Sharps and Infectious Waste

Benefits

Technology That Supports Our People

We've developed our own commercial-grade security platforms that help our teams work smarter and deliver better outcomes. You'll have access to AI-enabled tools, vision analytics and intelligent operational systems that support day-to-day decision making and service delivery.

Invest in Your Career

• Access ongoing training through our internal Registered Training Organisation (RTO)
• Participate in our new Diploma of Security Technology (commencing late-2026)
• Paid administrative hours
• Clear career pathways across our growing national operations

Exceptional Locations

• Work across Sydney's most iconic venues, events and parklands
• Convenient locations with excellent transport access
• Opportunities to support major sporting and entertainment events

About Us

ACESGroup is a leading national provider of security services to a large portfolio of public and private facilities. We are an established, respected and reputable business with more than 40 years’ experience partnering to provide security services to a diverse range of industries and facilities. Our team members keep people and places safe in commercial facilities, public precincts, education institutes, aviation facilities, parklands, technology precincts and major recreation venues. At ACESGroup, we aim to be the industry leader where we don’t just offer jobs, we offer long term careers.

ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.