Security Contract Manager

Position Details

Location: Denver, CO 80238
Employment Type: Full-Time
Position: Program Manager
Compensation: $70,000 annually
Schedule: Full-time management schedule based on operational needs

Requirements

Valid driver's license and reliable personal vehicle

Primary Responsibilities

• Direct daily operations for assigned security programs and client accounts.
• Ensure each location operates in accordance with contractual requirements and company expectations.
• Maintain operational performance and implement improvements when necessary.
• Conduct regular site visits to evaluate service quality, staffing, and compliance.
• Serve as the primary point of contact for operational concerns and service requests.
• Resolve client issues promptly while maintaining a high level of professionalism.
• Conduct routine business reviews and follow up on service expectations.
• Identify opportunities to strengthen customer satisfaction and contract performance.
• Oversee staffing levels to ensure contractual coverage requirements are consistently achieved.
• Review schedules and labor utilization while supporting operational efficiency.
• Aid in recruiting, interviewing, onboarding, and employee retention initiatives.
• Coach supervisors and field leaders to support professional growth and accountability.
• Conduct performance discussions and address employee concerns in accordance with company policy.
• Verify that assigned personnel maintain all required licenses, certifications, and qualifications.
• Monitor compliance with company procedures, client requirements, and applicable regulations.
• Review incident reports, operational documentation, and inspection findings for accuracy.
• Identify compliance issues and implement corrective action plans.
• Support internal audits and operational quality reviews.
• Provide leadership for complex assignments involving open-air retail centers, commercial properties, and mixed-use developments.
• Collaborate with property management teams to address operational priorities.
• Develop security strategies that support both client objectives and public safety.
• Utilize workforce management systems to oversee scheduling, reporting, and operational documentation.
• Review payroll-related information for assigned personnel.
• Prepare operational reports and performance metrics for leadership.
• Afford administrative support for special projects and additional operational initiatives as assigned.

Minimum Qualifications

• High school diploma or GED required.
• Valid driver's license with an acceptable driving record.
• Reliable personal vehicle for travel between assigned locations.
• Minimum of five (5) years of progressive leadership experience in private security, military, law enforcement, or a related operational field.
• Ability to manage multiple locations and shift operational priorities.
• Strong organizational, leadership, and decision-making skills.
• Excellent written and verbal communication abilities.

Preferred Qualifications

• Bachelor’s degree in business administration, Criminal Justice, Management, or a related field preferred.
• Equivalent education, military service, law enforcement experience, or progressively responsible operational leadership experience may be considered in lieu of a degree.
• Five to seven years of management experience overseeing security contracts or multi-site operations.
• Experience leading large security teams across multiple client accounts.
• Knowledge of workforce scheduling, labor management, and operational planning.
• Experience with TrackTik or comparable workforce management platforms.
• Familiarity with licensing requirements and regulatory compliance within the private security industry.
• Experience supporting retail, mixed-use, commercial, or multi-property security operations.

Knowledge, Skills & Abilities

• Thorough understanding of contract security operations and service delivery.
• Strong leadership skills with experience mentoring supervisors and developing high-performing teams.
• Ability to manage multiple priorities while maintaining attention to detail.
• Excellent customer service and relationship-building abilities.
• Strong analytical and problem-solving capabilities.
• Ability to recognize operational risks and implement effective solutions.
• Proficiency with Microsoft Office applications and workforce management software.
• Professional communication skills suitable for interaction with executive leadership, clients, and employees.
• Ability to work independently while collaborating across multiple departments.

Benefits

Competitive annual salary of $70,000.
Leadership opportunity within a growing organization.
Paid training and professional development.
Company-issued equipment as applicable.
Collaborative leadership environment.
Career advancement opportunities.
Opportunity to oversee diverse security programs and client partnerships.

About the Role

As the organization continues to expand, this role may assume responsibility for additional contracts and provide leadership to multiple operational teams.