Security Contract Manager (88230)

About the role

Position Summary: The Contract Manager is responsible for administering contract operations for a major Inter-con client’s security program. This leader will translate contract requirements into consistent field execution across approximately 19 locations, 3,000 weekly service hours, and a workforce of approximately 70 armed security officers. The Contract Manager will lead assigned supervisors, serve as a primary operational contact for the client, and ensure that staffing, service delivery, documentation, compliance, and financial performance meet contractual and Inter-Con standards.

Overview: Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals. Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con is Everywhere Security Matters.

Working Conditions: This is a field-based leadership role requiring frequent local travel among client sites and periodic work from the Commerce and/or Sylmar office. The position requires flexibility to address time-sensitive operational matters outside the standard schedule. A laptop will be provided. Mobile-phone use follows the company's bring-your-own-device practices. A company vehicle will be made available for business travel between sites.

Responsibilities

• Administer day-to-day post-award contract operations in accordance with the contract, scope of work, client directives, applicable laws, and Inter-Con policies.
• Convert contract requirements, post orders, and service-level expectations into operating plans, schedules, performance standards, and supervisor accountabilities.
• Lead, coach, and hold accountable the hourly supervisors assigned to the program; provide operational direction to the broader officer workforce.
• Maintain strong client relationships through regular communication, responsiveness, issue resolution, and accurate reporting.
• Monitor staffing levels, attendance, overtime, scheduling, vacancies, and deployment readiness to ensure uninterrupted coverage across all locations.
• Conduct regular site visits and operational inspections throughout the service area, documenting observations and driving corrective action to closure.
• Coordinate recruiting, onboarding, training, scheduling, payroll, human resources, and employee-relations support with the appropriate Inter-Con partners.
• Oversee compliance with licensing, training, firearms, background, uniform, equipment, and site-specific requirements for assigned personnel.
• Review and maintain contract records, incident reports, inspection documentation, staffing reports, training records, and other required deliverables.
• Manage escalations and critical incidents; ensure timely notification, documentation, investigation support, and follow-through.
• Track operational and financial performance, including labor utilization, overtime, invoicing inputs, and other contract-related cost drivers.
• Identify operational risks, performance gaps, and process-improvement opportunities, and implement sustainable corrective actions.
• Support transition and mobilization activities before contract go-live and lead steady-state operations following launch.
• Remain accessible outside normal business hours when operational or client needs require leadership attention.
• Perform other duties as assigned in support of the contract and business needs.

Requirements

• Minimum of three (3) years of contract management, account management, project management, or comparable operational leadership experience administering post-award service operations.