Security Assistant Security Account Manager

Responsibilities

• Assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location.
• Assigns work tasks to Security Professionals and directs their work throughout the day.
• Is the first direct supervisory contact for shift supervisors (if applicable to site) or for Security Professionals, regarding performance, operations, and department needs.
• Supervises, motivates, coaches, and trains Security Professionals.
• Evaluates the work performance of Security Professionals and makes recommendations regarding assignments.
• Maintains and updates the Post Order manual and all other post and training information, ensuring proper maintenance and organization of the Post.
• Assists the Account Manager in conducting interviews and evaluating new employees.
• Conducts on-the-job training for new employees, coordinating with Shift Supervisors as needed.
• Manages and supervises all sub-units within the Security Department, such as fire control room, command center, and loading docks as applicable to job site.
• Generates work orders and attached paperwork for extra security coverage requests.
• Responds to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner.
• Identifies any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forwards any such issues to the Account Manager or Field Supervisor as appropriate.
• May be responsible for writing a report of the situation or assisting with an investigation, as directed by the Account Manager, Branch Manager or Corporate HR Director.
• Makes recommendations for counseling and/or disciplinary action, including termination.
• Executes counseling or disciplinary actions at the specific direction of the Account Manager with prior approval from Branch/Corporate HR management.
• Responds to client or site emergencies as they arise, ensuring appropriate communication to the Account Manager, Field Supervisor, Branch and/or Regional Manager.
• Maintains positive client/security relationships through frequent tenant/client contact and support.
• Occasionally performs Security Professional type job duties on an as-needed basis, but does not exceed more than 50% of time in any given workweek.

Qualifications

• Minimum high school diploma or equivalent.
• Minimum three (3) – five (5) years of professional-level experience required.
• Prior experience in the security industry, law enforcement and/or military required.
• Valid state Guard License, or have applied and subsequently be issued such a license prior to employment.
• Successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
• Maintain current active status of Guard License at all times, and carry the license at all times while on duty.
• Valid Driver’s License with at least one year of driving experience, a clean driving record, minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.
• Demonstrated strong customer service orientation, ability to effectively resolve client issues in a professional and service-focused manner, and to de-escalate situations before they become hostile or unpleasant.
• Professional, articulate, and able to use good independent judgment and discretion.
• Strong verbal and written communication skills required, with the ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player.
• Available to work outside normal shift schedule on an as-needed basis, and accessible by phone or pager 24/7 for emergency response.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in our company’s 401(k) or Supplemental Income Plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.