Assistant Security Account Manager

Responsibilities

• Assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location.
• Assigns work tasks to Security Professionals and directs their work throughout the day.
• First direct supervisory contact for shift supervisors (if applicable to site) or for Security Professionals, regarding performance, operations, and department needs.
• Supervises, motivates, coaches, and trains Security Professionals.
• Evaluates the work performance of Security Professionals and makes recommendations regarding assignments.
• Maintains and updates Post Order manual and all other post and training information, ensuring proper maintenance and organization of the Post.
• Assists the Account Manager in conducting interviews and evaluating new employees.
• Conducts on-the-job training of new employees, coordinating with Shift Supervisors.
• Manages and supervises all sub-units within the Security Department, such as fire control room, command center, and loading docks as applicable to job site.
• Generates work orders and attached paperwork for extra security coverage requests.
• Responds to minor incidents, ensuring appropriate action is taken, reports are properly completed, and appropriate parties are notified.
• Identifies and reports any personnel problems to the Account Manager, Branch Manager, or Corporate HR Director.
• Makes recommendations for counseling and/or disciplinary action, including termination.
• Responds to client or site emergencies, ensuring appropriate communication to relevant parties.
• Maintains positive client/security relationships through frequent tenant/client contact and support.
• Occasionally performs Security Professional type job duties on an as-needed basis, but does not exceed more than 50% of time in any given workweek.

Qualifications

• Minimum high school diploma or equivalent.
• Minimum three (3) – five (5) years of professional-level experience required.
• Prior experience in the security industry, law enforcement, and/or military required.
• Valid state Guard License, or application and issuance of such license required prior to employment.
• Successful completion of a background investigation and pre-employment drug/alcohol test required.
• Current active status of Guard License required at all times, and ability to carry the license while on duty.
• Valid Driver’s License with at least one year of driving experience, a clean driving record, and minimum level of insurance as required by Company policy.
• Energetic and focused personality with a demonstrated ability to take initiative, handle multiple assignments, and manage deadlines.
• Demonstrated strong customer service orientation, ability to resolve client issues professionally, and de-escalate situations.
• Professional, articulate, and able to use good independent judgment and discretion.
• Excellent verbal and written communication skills required.
• Able to interact at all levels of the organization, including with clients, and function as a team player.
• Available to work outside normal shift schedule on an as-needed basis and accessible by phone or pager 24/7 for emergency response.