Assistant Security Account Manager

Responsibilities

• Assists the Account Manager with all supervisory, training and operations functions at the assigned post.
• Assigns work tasks to Security Professionals and directs their work throughout the day.
• Serves as the first direct supervisory contact for shift supervisors (if applicable) or Security Professionals regarding performance, operations, and department needs.
• Supervises, motivates, coaches, and trains Security Professionals.
• Evaluates the work performance of Security Professionals and makes recommendations regarding assignment.
• Assists the Account Manager in conducting interviews and evaluating new employees.
• Conducts on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made.
• Manages and supervises all sub-units within the Security Department, such as fire control room, command center, and loading docks as applicable to job site.
• Generates work orders and attached paperwork for extra security coverage requests.
• Responds to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner.
• Identifies any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Account Manager or Field Supervisor as appropriate.
• Makes recommendations for counseling and/or disciplinary action, including termination.
• Responds to client or site emergencies as they arise, including ensuring appropriate communication to Account Manager, Field Supervisor, Branch and/or Regional Manager.
• Creates, modifies and manages post schedules in WinTeam to ensure adequate coverage at all times.
• Maintains a qualified, sufficient pool of rovers for backfill of vacant positions as needed.
• Processes requests for final paychecks, anniversary bonuses and other pay related issues, and executes the distribution of such pay.
• Acts as a Company representative in matters such as unemployment hearings, workers’ compensation hearings/depositions, union meetings (where applicable), state agency activities, depositions, and other related liability matters.
• Conducts disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner.
• Maintains high employee morale and low employee turnover through effective and proactive communications and timely problem resolution.
• Maintains a well-organized, clean and effective working area, and ensures all daily, weekly and bi-weekly deadlines are consistently met.
• Performs additional projects or tasks as may be directed by managers.

Qualifications

• Four year degree in Criminal Justice, Business Administration, or related field.
• Minimum three (3) – five (5) years of professional-level experience required.
• Prior experience in the security industry, law enforcement and/or military required.
• At least 2 years of business management/operations/supervisory experience.
• Valid state Guard License, or have applied and subsequently be issued such a license prior to employment.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Demonstrated strong customer service orientation required, with ability to effectively resolve client issues in a professional and service-focused manner and to de-escalate situations before they become hostile or unpleasant.
• Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player.
• Available to work outside normal shift schedule on an as-needed basis, and accessible by phone or pager 24/7 for emergency response.