Assistant Security Account Manager

Responsibilities

• Assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location.
• Assigns work tasks to Security Professionals and directs their work throughout the day.
• Supervises, motivates, coaches and trains Security Professionals.
• Evaluates the work performance of Security Professionals and makes recommendations regarding assignments.
• Maintains and updates the Post Order manual and other post and training information.
• Conducts interviews and evaluates new employees.
• Conducts on-the-job training of new employees and reviews post orders, routine responsibilities, and emergency situations.
• Manages and supervises all sub-units within the Security Department, such as fire control room, command center, and loading docks.
• Generates work orders and attached paperwork for extra security coverage requests.
• Responds to minor incidents and ensures appropriate action is taken.
• Identifies and addresses personnel problems and forwards issues to the Account Manager or Field Supervisor.
• Writes reports or assists with investigations as directed.
• Makes recommendations for counseling and/or disciplinary action, including termination.
• Executes counseling or disciplinary actions at the direction of the Account Manager with approval from Branch/Corporate HR management.
• Responds to client or site emergencies and ensures appropriate communication.
• Maintains positive client/security relationships through frequent contact and support.
• Performs Security Professional duties as needed, but does not exceed 50% of time in any given workweek.

Qualifications

• Minimum high school diploma or equivalent.
• Minimum three (3) – five (5) years of professional-level experience required.
• Prior experience in the security industry, law enforcement, and/or military required.
• Valid state Guard License or application for issuance prior to employment.
• Current active status of Guard License at all times.
• Valid Driver’s License with at least one year of driving experience, a clean driving record, and proof of adequate insurance.
• Energetic and focused personality with initiative, ability to handle multiple assignments, and effective deadline management.
• Strong customer service orientation and ability to resolve client issues professionally and de-escalate situations.
• Excellent verbal and written communication skills.
• Ability to train and coach others and enforce company policies.
• Available to work outside normal shift schedule and accessible by phone or pager 24/7 for emergency response.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in our company’s 401(k) or Supplemental Income Plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Company Information

• Equal Opportunity Employer.
• Florida State Security Agency License No. B8500287.