Secretary, Rehab Services

About the role

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This position will work in our Cordage Park & Pinehills locations in Plymouth.

Responsibilities

• Serve as front line receptionist displaying courtesy and professionalism at all times while greeting or interacting with patients, families or other personnel in person or on the telephone.
• Responsible for accurate patient registrations; obtaining proper demographics, insurance and referring physician information.
• Obtain all necessary patient consents/signatures.
• Prepare, maintain and close patient medical records ensuring accuracy and completeness.
• Collect co-pay and/or deductibles payments in accordance with credit and collection policy.
• Maintain written and telephone communications; screening all calls and referring to the appropriate individual.
• Assist in the collection and preparation of data for departmental reports.
• Schedule recurring patient appointments accurately and aggressively to maintain full schedules for clinical staff and ensure patient treatment plans are fulfilled.
• Coordinate and maintain insurance eligibility, benefits, authorizations, certifications and re-certifications to secure insurance payment.
• Troubleshoot all insurance denials and billing discrepancies.
• Enter and reconcile charges into Meditech billing system on a daily basis ensuring 100% accuracy and completeness.
• Assist with special projects as needed.
• Log and track all deliveries and department acquisitions during assigned shift.
• Other secretarial duties as necessary during assigned shift to maintain the smooth functional operations of the service.

Requirements

Two years of secretarial/clerical/billing experience. Previous experience with hospital registration system and secretarial experience preferred. Demonstrated ability to function independently with minimal supervision. Possess good decision-making skills and demonstrated ability to work under pressure, maintaining a helpful and courteous manner.

Qualifications

Graduate of Medical Assistant/Secretary course or equivalent experience.

Skills

Knowledge of medical terminology preferred, problem-solving techniques, strong interpersonal skills, effective oral and written communication skills, strong keyboarding at 30 wpm and basic computer skills including word processing.

Pay

$17.83 - $31.52 per hour (base hourly wage range). This position is covered by a collective bargaining agreement; compensation will be consistent with the terms of that agreement.

Schedule

Day/Eve shift; 32 hours per week; 8‑hour shifts (working between 7 a.m.‑7 p.m.); Monday‑Friday.