Secretary- Rehabilitation Services

About the Role

This position maintains the physical environment of the reception and computer area while performing secretarial and receptionist duties under the Director of Rehabilitation Services or their designee.

Responsibilities

• Schedules, registers, and pre-registers new and recurrent patients in Meditech with a 98% accuracy rate.
• Accurately inputs and verifies daily charges, appointments, and schedule changes.
• Compiles and submits monthly statistical reports on visits, referrals, service excellence, and IP billing errors.
• Communicates daily via telephone, fax, or email with referring physicians and patients to ensure satisfaction.
• Coordinates billing audits, record retrieval, and file requests while maintaining patient confidentiality.
• Maintains department equipment and supplies (e.g., cleans beds, stocks linens, orders supplies).
• Practices safety, environmental, and infection control methods.
• Performs miscellaneous duties (e.g., daily crash cart checklist, monthly Paraffin and Hydrocollator checks).
• Verifies patient insurance coverage (BWC, Medicare) and ensures required forms and charts are prepared before the first appointment.
• Scans insurance cards, photo IDs, and scripts into Meditech/Cerner on the evaluation date.
• Participates in 4 community activities per year to promote the rehabilitation department.
• Attends 10 staff meetings per year to stay informed about departmental and organizational updates.

Requirements

• High school graduate or GED equivalent.
• Data entry, Microsoft Word, and Excel experience.
• Valid driver’s license (Ohio license required within 30 days of residency) and compliance with company fleet policy.
• Positive, service-oriented interpersonal and communication skills.
• Ability to provide age-appropriate care and assess patient needs based on growth and development principles.

Preferred Qualifications

• Medical terminology knowledge.
• Experience in patient scheduling.

Physical Demands

• General: Frequently transports patient folders, treatment materials, and office supplies (1–5 lbs). Pushes/pulls file and storage cabinet drawers. Changes body position between sitting and standing. Occasionally assists ambulatory patients with standing, walking, or transportation.
• Fine Motor Coordination: Frequently types on a computer for reports, charge entry, administrative data, and patient scheduling.
• Verbal Expression: Presents information verbally in meetings, case staffing, and telephone consultations.
• Hearing: Receives verbal information from professionals, patients, and via telephone.
• Vision: Frequently reads literature, reports, and computer terminals (CIS and billing).

This position is classified as "at risk" for possible occupational exposure to bloodborne pathogens (HBV, HIV, etc.).