Rehab Secretary

Primary Duties

• Receives patients
• Answers phones
• Schedules patients
• Processes registration records confirming orders, documents, and insurance verification and authorization
• Interviews patients in a friendly, professional manner while obtaining accurate demographic information needed to complete the registration process and expedite payment
• Posts all incoming monies
• Posts and deposits all Credit Card payments
• Corrects invalid numbers daily
• Scans in all associated information that pertains to a patient’s encounter for payment, follow-up and auditing purposes

Essential Functions

• Greets patients and gathers required personal, demographic, and insurance information from patients, guardians, and physicians
• Reviews physicians’ orders and contacts offices for clarification as needed
• Coordinates with Health Information Management (HIM) to process all requests for patient records
• Affords assistance to physicians, medical staff, and rehabilitation staff in the retrieval of reports
• Observes waiting room turnover and updates patients and their families on reason for delays and keeps the therapists aware of extended wait times
• Maintains supplies and inventory as necessary
• Answers telephone and ensures proper preparation for patient exams
• Maintains patient confidentiality and treats patient and families with dignity and respect