Seasonal Part-Time Customer Service $16.00 an hour!
Responsibilities
- Resolve customers' concerns or questions relating to orders, accounts, or products.
- Aid customers with navigating Scholastic websites and digital resources.
- Communicate with customers via phone, email, and chat.
- Enter various types of data accurately and efficiently into multiple web-based applications.
- Engage customers and coworkers with empathy and patience.
- Communicate information in a clear and professional manner.
- Perform other duties as assigned.
- Proficient computer skills, including website navigation and usage, Microsoft Office, and e-mail.
- Must be able to multi-task and utilize multiple systems at a time.
- Must have good written and verbal communication skills.
- Must have excellent data entry and phone skills.
- Ability to learn new skills quickly and retain information learned.
- Must be willing to make decisions and use judgment in resolving customer problems.
- Must have a good attendance and performance record.
- Willingness to work flexible hours as needed during peak times.
- Desire to be a team player.
Qualifications
Time Type
Part time
Job Type
Temporary Seasonal
Job Family Group
Cust Svc & Call Center
Location
Region/State: Missouri
EEO Statement
Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination. EEO is the Law Poster EEO Scholastic Policy Statement Pay Transparency Provision