Seasonal Part Time Customer Service

About DFTBA Records, LLC DFTBA is an e-commerce enterprise that seeks to make a positive difference in our world. Our company is grounded in the online space and collaborating with creators to craft, sell and deliver high-quality products for their communities and supporters. As we have grown, so has our ability to do good- we have proudly donated more than $13M since 2021 to Partners in Health to support their efforts to build the Maternal Center for Excellence in Sierra Leone. And we are continuing to grow, motivated, not by personal gain, but by our potential to do more good. We at DFTBA value creativity, problem-solving and, most of all, people. We are dedicated to attracting and investing in a diverse staff and welcome all experiences, perspectives and values that make you uniquely you. To learn more about DFTBA, visit our websites: https://store.dftba.com/ and https://good.store/.

About the role

DFTBA is hiring seasonal staff! We are looking for detail-oriented people with excellent written communication skills who can help our customers during our busiest season! Our core business hours are 9-5, M-F. This position is a variable hour position, likely 40 hours/week during October for training, December and possibly into January for our busiest time of year. November will likely be about 20 hours a week.

Responsibilities

• Sort incoming emails based on priority level and type of ticket
• Respond to customer service tickets via email
• Work with our CS and Warehouse teams to resolve issues with orders
• Set up order reshipment and replacements for lost or damaged orders
• Answer customer questions about products, shipping, and store policies
• All while keeping our customers happy!

Qualifications

• Have excellent written communication skills!
• Can prioritize and multitask effectively and efficiently!
• Understand that most issues can be fixed by proactive communication!
• Want to work for a company that makes a difference in the world!

Benefits

• Health, dental and vision insurance
• Paid vacation and sick time
• Paid holidays (Thanksgiving, Christmas, New Year's Eve and New Year's Day)

Pay

Hourly wage: $22.00

Schedule

Variable hour position: likely 40 hours/week during October for training, December and possibly into January; November about 20 hours/week. Core business hours are 9‑5, Monday‑Friday.

Fixed seasonal term: October 20, 2026 through estimated January 15, 2027 (end date variable, not to exceed 6 months). Reports to: Director of Customer Service. Supervisory position: No. Location: Missoula, MT. Ideal start date: Tuesday, October 20, 2026. All offers are contingent upon completion of a background check. This position is eligible for inclusion in the DFTBA Workers Union.