CUSTOMER SERVICE (SEASONAL)

About the role

The Customer Service Representative at Hardscapes Outlet is a seasonal position designed to provide exceptional service to customers through both in-person interactions and phone communication. This role involves assisting customers with product selection, offering knowledgeable advice, processing transactions, and ensuring timely and accurate ticketing and weighing of materials.

Responsibilities

• Provide excellent customer service in person and over the phone.
• Process orders for hardscape materials such as retaining wall blocks, pavers, patio blocks, aggregate, mulch, and flagstone.
• Complete order forms, calculate charges, and handle deposits and payments.
• Cook up and handle consignment yard needs.
• Absorb basic design ideas and product quantity estimates for landscaping projects.
• Accurately weigh and ticket trucks in a timely manner.
• Maintain and manage inventory records to ensure accuracy.
• Communicate effectively with coworkers to meet customer needs.
• Absorb customers with loading products when necessary.
• Perform general upkeep duties including cleaning and maintaining the showroom.
• Maintain a clean and safe work environment.
• Serve as a backup equipment operator when needed.
• Other job duties as assigned.

Qualifications

• Preferred: Completion of at least one year of college or technical coursework in a Landscaping or related program.
• Acceptable: A minimum of three to six months of relevant experience and/or training in customer service, landscaping, or retail.
• Equivalent combinations of education and experience will also be considered.

Skills

• Excellent written and verbal communication skills.
• Strong organizational skills.
• Knowledge of MS Office (Word, Excel, Outlook).
• Able to work independently and under time constraints.
• Leadership skills.
• Patience & politeness.
• Listening skills.
• Time management & teamwork.