Customer Service Representative (Remote) | $16.00 per hour | Starts 8/6/26

About the role

Carenet Health is seeking a Customer Service Representative to join their remote team. This position is ideal for individuals passionate about healthcare and patient support.

Responsibilities

• Responds timely to customer inquiries and processes requests
• Addresses customer issues and finds workable solutions
• Provides responses to inquiries including scheduling appointments, referral inquiries, insurance questions, and medication requests
• Identifies and understands customer needs; builds trust and confidence quickly
• Learn and thrive in a remote work environment

Requirements

• High School diploma/GED or equivalent (validated during background check)
• Six or more months of general business experience, preferably in a customer service environment, or the equivalent in related work experience
• Strong communication skills via phone, email, chat, etc.
• Excellent customer service skills
• Excellent demonstration of caring, empathy, and compassion
• General knowledge of Windows PC, Microsoft Outlook, Word, Excel, CIB, Teams, Tower, and BSA
• Able to provide 2 monitors 22 inches each with both HDMI and Display ports

Qualifications

• Flexible with work schedule

Benefits

• Compensation: $16.00 per hour
• Benefits Package: Includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities

Pay

$16.00 per hour

Schedule

Remote, work from home position