SEASONAL - Front Desk Agent

About the role

The Edgewater Hotel is seeking a Front Desk Agent to join our team!

Responsibilities

• Provide excellent guest service and problem resolution to AAA Four Diamond standards.
• Check guests in and out.
• Follow checklists, run reports, handle cash and other payments, make reservations for walk-ins.
• Effectively communicate guest requests to other departments, and resolve guest issues promptly with a positive outcome.

Requirements

• Must have customer service experience and computer skills.
• Personable and professional phone demeanor and clear enunciation.
• Hotel experience with a similar property is preferred.
• Springer Miller knowledge a plus!

Qualifications

• Must be available for shifts as early as 6 am and end as late as 10 pm, with mostly PM shifts, including weekends and holidays.

Skills

• Excellent communication skills.
• Problem-solving abilities.
• Customer service orientation.

Benefits

• $50 Insurance Package - Medical/Dental/Vision individual and family coverage.
• Retirement plan.
• Paid days off - holidays/personal/vacation/sick.
• Valet Parking - reduced rate.
• Uniform Provided with complimentary dry cleaning.
• Complimentary Meal with paid breaks.
• Bus Pass Reimbursement Program - 50% of bus and ferry transportation reimbursed.
• Travel Discounts - Hotel and Restaurant discounts for you & your friends/family all over the country.
• Recognition Programs, such as gift cards, incentives, and career growth opportunities.

Pay

RATE OF PAY: $28.50-28.50 per hour

Schedule

SCHEDULE: Shifts are as early as 6 am and end as late as 10 pm. This position will require mostly PM shifts, including weekends and holidays. *This is a seasonal position of expected dates being 5/1 to 9/1. Subject to change*