Front Desk Agent - Seasonal

Responsibilities

• Fully understand and support Xanterra’s Mission Statement, Cultural Pillar, Community Commitment and Core Values.
• Registers guests and creates a positive first and last impression, ensuring guests feel valued and well-informed throughout their stay.
• Ensures positive attitude, strong communication, attention to detail, and commitment to outstanding service at all times.
• Adheres to established Xanterra GCR front desk procedures while efficiently performing assigned duties, ensuring accuracy, consistency, and exceptional guest service in all interactions.
• Achieves proficiency in Opera for hotel registration within 30 days of employment while strictly adhering to all established money handling policies and procedures to ensure accurate and secure transactions.
• Handles guest accounts properly including the posting of charges, and collection of payments.
• Safeguards guest information in compliance with privacy and security policies.
• Maintains accurate and up-to-date room status information, ensuring efficient room availability, luggage service and guest satisfaction.
• Collaborates with the Housekeeping and Bell Staff department to maintain accurate and up-to date room status information, ensuring efficient room availability, luggage service and guest satisfaction.
• Responds promptly to guest requests or complaints; taking ownership of the issue and following up to ensure satisfactory resolution, while involving the supervisor as necessary.
• Answers incoming calls promptly, using proper phone etiquette, addressing guest needs quickly and efficiently to ensure excellent service and a positive guest experience.
• Adheres to all Xanterra GCR lost and found procedures, PCI, Safety, and Environmental policies.
• Adapts to changing priorities and tasks directed by supervisor, demonstrating flexibility and a proactive approach to meeting operational needs.

Qualifications

• Previous experience in the hospitality industry, in a guest facing position.
• Previous experience operating a point of sale system, processing a variety of cash and credit card payments.
• Experience in computers and Windows-based software, with the ability to navigate and utilize various programs efficiently.