Seasonal Front Office Agent

Responsibilities

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Ascertain callers' needs through open-ended questions.
• Describe room accommodations and all amenities.
• Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• Resolve guest complaints, ensuring guest satisfaction.
• Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
• Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
• Present folio to guest and resolve any disputed charges.
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
• Perform additional duties, as assigned.

Qualifications

• If you believe hospitality and a friendly smile are your strengths, we want to talk to you!
• This is a seasonal, Part-Time position working at the Hilton Myrtle Beach Resort.
• 2nd shift schedule is required, including weekends and holidays.

Benefits

• We offer Free Lunch.
• We offer Free Health Club Membership.
• We offer a discounted travel program benefits for team members and their family.
• Plus, more!

Pay

Not specified

Schedule

2nd shift schedule is required, including weekends and holidays.

Benefits

• We offer Free Lunch.
• We offer Free Health Club Membership.
• We offer a discounted travel program benefits for team members and their family.
• Plus, more!