Seasonal Bilingual Benefits Specialist (Call Center)

About the role

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.

Seasonal positions starting in August/Sept, lasting through at least December. Must be flexible between 7am and 7pm Central time. Bilingual candidates (Spanish and French) preferred.

Responsibilities

• Provides professional and timely service to internal and external customers
• Processes benefit-related changes such as life-status changes, address changes, etc.
• Resolves benefit administration service issues with internal staff and outside Vendors
• Counsels employees regarding benefit programs, including plan features, procedures, eligibility, and premium information
• Performs monthly reconciliation of Carrier invoices to report to customers

Competencies

• Effective communication skills via telephone, email, and in-person
• Must be willing to adapt and display a positive attitude
• Ability to work independently and as part of a team
• Must value and promote team spirit, have an outstanding interpersonal skill set, and exhibit professionalism within the workplace
• Maintain punctuality and adherence to the set schedule with extra hours as needed
• Analytical skills, strong research, and follow-up skills
• Ability to multitask

Qualifications

Bachelor's degree required. 2-5 years of related benefits experience and/or training. Customer Service experience is a must. Must have knowledge of group life and health; knowledge of federal regulations such as Section 125, ERISA, and COBRA. Must be able to cope in a fast-paced, demanding environment and manage sensitive, confidential issues. Professional communication skills. Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc.).

Preferred: Bachelor's degree preferred. Bilingual in Spanish or French.