Bilingual Call Center Specialist (English/Spanish)

Careers Make a Difference Every Day—Work for Anicira At Anicira, we believe every day is an opportunity to make a meaningful impact for animals and the people who care for them. As a nonprofit veterinary hospital, we provide accessible and affordable care, ensuring all pets and their families can receive the help and compassion they deserve. United by our mission, every team member plays a crucial role in advancing animal welfare within our community. https://anicira.org/wp-content/uploads/2025/08/Website-crop-77.jpg Mission Anicira is dedicated to serving animals and our community through comprehensive veterinary services, education, outreach, care and protection programs designed to help animals live healthy lives in a safe environment. https://anicira.org/wp-content/uploads/2025/07/Website-crop-70.jpg Our Vision End animal suffering. https://anicira.org/wp-content/uploads/2025/08/Website-crop-78.jpg Core Values Believe in the inherent dignity of each animalLead with compassionPartner with people A Culture of Collaboration We work as one team—sharing ideas, supporting each other, and celebrating wins together. At Anicira, every voice matters, and every role plays a part in delivering exceptional care. Work Where Excellence Is the Standard We’re among fewer than 15% of animal hospitals accredited by the American Animal Hospital Association (AAHA), meeting over 900 rigorous standards. Join our compassionate, highly skilled team and make a real impact on pets and their people—every single day. Learn More Benefits Overview Compassionate care starts with happy, healthy employees. We offer a comprehensive benefits package designed to promote your health, financial security, work-life balance, and professional growth. Our Benefits Include 4-day work week – with weekends and holidays offTop-tier Medical, Dental, and Vision Insurance – comprehensive coverage up to 90% company paid to keep you and your family healthyPaid Parental Leave, Bereavement, and Disability Leave – support for yourself and your family when you need it mostVoluntary Benefits – customize your coverage with options such as accident, cancer, supplemental life, and short- and long-term disability insuranceVeterinary Care Benefits – reduced-rate care to help you care for your own petsPaid Time Off (PTO) – generous paid time off to help you recharge and maintain work-life balanceMedical and Dependent Care FSA401(k) Retirement Plan with employer match & profit-sharing – plan for your future with our employer-supported retirement savings programProfessional Development and Career Growth OpportunitiesUniforms provided We believe in investing in our team so you can thrive—both on the job and beyond. Join us at Anicira, and enjoy the support you need to make a difference every day. We are equally committed to fostering a diverse, equitable, and inclusive environment. Anicira welcomes team members from all backgrounds and identities, and we actively value different perspectives, experiences, and voices. Our commitment to DEI is central to our ability to serve our community with empathy and excellence. Join us and help create a world where every animal is safe, healthy, and valued. Learn more about Anicira’s work culture by following our LinkedIn page. Back to Job Openings Bilingual Call Center Specialist (English/Spanish) Apply Share Bilingual Call Center Specialist (English/Spanish) Full-Time | Monday–Thursday Pay: $21 - $22 per hour Location: Onsite, Harrisonburg, VA BILINGUAL PROFICIENCY REQUIRED: Applicants must be proficient in speaking both English and Spanish to be considered for this position. About Anicira Veterinary Center At Anicira, everything we do is driven by our commitment to improving the quality of life for cats and dogs in our communities. As a nonprofit veterinary organization, we provide a variety of programs and veterinary services designed to make high-quality veterinary care affordable and accessible to all. We are seeking a compassionate, dependable, and service-oriented Bilingual Call Center Specialist (English/Spanish) to join our Resource Center team. In this important role, you will serve as a vital connection between pet owners and the veterinary care their pets need. You will help clients navigate services, schedule appointments, understand available resources, and feel supported throughout their experience with Anicira. The ideal candidate is an excellent communicator who thrives in a fast-paced environment, enjoys helping people, and shares our passion for making veterinary care accessible to families and pets in need. Required Qualifications Bilingual Language Requirement Must be proficient in speaking both English and Spanish. This is a mandatory requirement for the position.Must be able to communicate fluently, clearly, and professionally with English- and Spanish-speaking clients.Must be comfortable explaining veterinary services, appointment information, fees, and other important details in both languages.Bilingual proficiency may be evaluated during the interview and selection process. Additional Qualifications The successful candidate will: Demonstrate excellent verbal and written communication skills.Provide compassionate, professional, and nonjudgmental client service.Treat clients and team members with kindness, respect, and understanding while appreciating cultural differences.Work independently while also collaborating effectively as part of a team.Demonstrate strong problem-solving skills, sound judgment, and the ability to think quickly.Remain calm, patient, positive, and professional during challenging or emotionally sensitive client interactions.Be comfortable learning and utilizing veterinary practice management software, multi-line telephone systems, and other technology.Possess strong organizational skills, attention to detail, and the ability to manage multiple priorities.Thrive in a fast-paced, high-volume call center environment.Demonstrate reliability, adaptability, and a genuine commitment to Anicira's mission. Previous experience in veterinary medicine, customer service, or a call center environment is preferred but not required. Key Responsibilities Responsibilities Include, But Are Not Limited To Deliver exceptional, compassionate client service during every interaction.Answer incoming calls and assist English- and Spanish-speaking clients with appointment scheduling, general inquiries, and information about Anicira's veterinary services.Manage a multi-line telephone system while efficiently and accurately prioritizing incoming calls.Communicate professionally, positively, and compassionately, particularly when assisting clients experiencing stressful or emotional situations.Clearly explain veterinary services, fees, treatment plans, products, and available resources.Educate clients about available services and appropriate next steps for their pets.Gather relevant information regarding patient concerns and promptly communicate potential medical issues to veterinary nurses, licensed veterinary technicians, or veterinarians as appropriate.Schedule appointments accurately according to hospital protocols, service availability, and patient needs.Utilize veterinary practice management software to maintain accurate client and patient information.Generate hospital forms, reports, and other necessary documentation.Maintain accurate medical records, client correspondence, and related documentation.Process client financial transactions accurately and efficiently.Review financial assistance applications and determine eligibility according to established program guidelines.Collaborate with hospital and Resource Center team members to coordinate services and support clients throughout their pets' care.Maintain strict confidentiality of client, patient, and organizational information.Perform additional duties as assigned. Work Schedule Full-Time Position Days: Monday–ThursdayHours: 10:00 a.m.–9:00 p.m. Applicants must be available to work the designated schedule. Physical and Job Requirements This position requires the ability to sit and work at a computer for extended periods, including frequent typing, telephone use, and interaction with multiple computer systems. Employees must also be able to stand, walk, stoop, kneel, crouch, and occasionally lift, carry, or move items as necessary to perform the essential functions of the position, with or without reasonable accommodation. Benefits Anicira offers a comprehensive benefits package to eligible full-time employees, including: Comprehensive health, dental, and vision insurancePaid time off (PTO)Paid holidays401(k) retirement plan with employer matching contributionsFlexible Spending Accounts (FSA) for healthcare and dependent care expensesEmployee Assistance Program (EAP)Optional supplemental insurance coverageGenerous veterinary care discounts for personal pets Join Our Team! At Anicira, we believe every pet deserves access to quality veterinary care, regardless of their family's financial circumstances. Our Resource Center team plays an essential role in making that mission possible by helping clients feel heard, respected, informed, and supported. If you are a compassionate, dependable, and motivated individual who is proficient in both English and Spanish and passionate about helping people and their pets, we encourage you to apply! Help us make a meaningful difference in the lives of pets and the people who love them. Apply