Seasonal Benefits Specialist (Call Center)

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place. We have seasonal positions starting in August/Sept, lasting through at least December. You must be flexible between 7am and 7pm Central time. Bilingual candidates (Spanish and French) preferred. Summary The Benefits Specialist is responsible for supporting the Employee Services Team and utilizing Workday, case management, knowledge base, and contact center technologies and processes. The service team's functional areas of support are benefit Administration, Help Desk, and/or Workforce Administration. Responsibilities Provides professional and timely service to internal and external customersProcesses benefit-related changes such as life-status changes, address changes, etc.Resolves benefit administration service issues with internal staff and outside VendorsCounsels employees regarding benefit programs, including plan features, procedures, eligibility, and premium informationPerforms monthly reconciliation of Carrier invoices to report to customers Competencies Effective communication skills via telephone, email, and in-personMust be willing to adapt and display a positive attitudeAbility to work independently and as part of a teamMust value and promote team spirit, have an outstanding interpersonal skill set, and exhibit professionalism within the workplaceMaintain punctuality and adherence to the set schedule with extra hours as neededAnalytical skills, strong research, and follow-up skillsAbility to multitask Qualifications Education/Certification Requirements Bachelor's degree Required 2-5 years of related benefits experience and/or trainingCustomer Service experience is a mustMust have knowledge of group life and health; knowledge of federal regulations such as Section 125, ERISA, and COBRAMust be able to cope in a fast-paced, demanding environment and manage sensitive, confidential issues.Professional communication skillsProficient PC Skills (Microsoft Office, Outlook, HRIS, etc.) Preferred Bachelor’s degree preferredBilingual in Spanish or French You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.