Call Center Team Member (Seasonal)

Job Purpose

As a Call Center Team Member at Sports Endeavors, you are the voice of our brands. Your role is to drive a legendary experience with all customer touchpoints.

Responsibilities

• Provide Front Line Customer Support for all of our brands: Soccer.com, WorldSoccerShop and 431Sports.
• Guide customers into a legendary experience.
• Answer inbound customer interactions while providing accurate information regarding products, orders placed, package tracking, shipping and other assistance to help meet and exceed customers' needs - aiming for first call resolution.
• Maintain strong professional relationships with customer base.
• Take a proactive approach to resolve customer complaints by identifying the root cause of the issue and making the best recommendations for resolution.
• Maintain an understanding of all Sports Endeavors' brands (Soccer.com, WorldSoccerShop, 431Sports).
• Participate enthusiastically and show commitment to the team to meet or exceed team goals and achieve legendary service standards.
• Demonstrate the ability to meet Representative/Varsity level service standards.

Qualifications

• Must be customer service oriented.
• Strong verbal and written communication, active listening and problem solving skills.
• Friendly, approachable personality with a clear and pleasant speaking voice.
• Solid critical thinking skills for solving problems and sharing feedback opportunities with the appropriate areas.
• Team-oriented. Experience working within a team is required.
• Experience working within a team is required.
• Comfortable using the internet and internet tools, navigating multiple websites and tabs efficiently, and using search engines.
• Knowledge of Soccer/Volleyball/Baseball/Softball is a plus.
• Must be able to sit for extended periods of time.
• A personal cell phone with sufficient storage is required to perform your job functions; you must be willing to download a required app to carry out your responsibilities.
• Must be proficient in English. Bilingual skills a plus.

Skills & Abilities

• Education: High School Diploma required; Associate's Degree preferred.
• Experience: Prior customer service experience required; call center experience preferred.
• Computer Experience: Proficient in Microsoft Office; prior experience with SAP, CRM, or other customer relationship management systems is a plus.

About Sports Endeavors

Our staff is made up of former players, parents of players and passionate sports fans. As Sports Endeavors has grown as a company, our core values have remained the same. We are still a family-owned company devoted to providing unrivaled selection and service to all team sport enthusiasts. Sports Endeavors values its employees, its community and its customers. Together we work, play, cheer and succeed. Sports Endeavors shares our success, giving back at both the local and global levels. Sports Endeavors supports Relay for Life, Race for the Cure, United Way and other non-profit organizations and events. Our Passback Program collects used but still usable gear from customers and then distributes it to teams who are not able to afford even the most basic sports equipment. To date, we have collected and redistributed over 1,000,000 pieces of equipment to organizations around the world.