Customer Service Team Member- Seasonal

Responsibilities

• Deliver friendly customer service and assist customers in locating products.
• Provide a fast and friendly checkout experience, including cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance, including the merchandise return/go‑back process and general store recovery to ensure a well‑merchandised and in‑stock store.
• Perform Store In‑Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive in difficult situations; promote commitment to the organization’s vision and values; serve as a role model for other team members.
• Cross‑trained in Custom Framing selling and production.
• Other duties as assigned.

Requirements

• Retail and/or customer service experience preferred.
• Physical ability to stand for long periods, bend, lift, carry, reach, and stretch; lift heavy boxes; access high shelves using a ladder or similar equipment.
• Ability to work in a public retail store setting; climate‑controlled public areas, some non‑climate‑controlled stock rooms, occasional outdoor work (e.g., retrieving shopping carts, unloading trucks).
• Age 16 years or older; must satisfy all federal, state, and local legal requirements.

Skills

• Knowledge of custom framing processes and equipment (glass cutter, heat press).
• Ability to engage customers and promote loyalty programs.
• Familiarity with Omni‑channel retail operations (BOPIS, SFS).
• Commitment to safety, shrink reduction, and compliance standards.

Pay

Total Base Pay Range: $12.77 – $15.00 per hour. This position may be eligible for overtime compensation in accordance with state and local laws.

Schedule

Work hours include nights, weekends, and early mornings.

Benefits

• 401(k) with employer match (eligible positions).
• Employee Assistance Program.
• Medical, dental, and vision coverage, including telemedicine services.
• Flexible Spending Accounts.
• Commuter benefits.
• Tuition assistance and adoption assistance.
• Voluntary insurance options.
• Employee discounts and access to partner discount programs.