Bilingual Benefits Call Center Representative

About the role

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. As a Bilingual Benefits Call Center Representative, you’ll support customers by answering inbound calls related to employee and retiree annuity benefits. This includes assisting callers with retirement-related inquiries, benefit information, and general questions regarding their benefits. You will manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions.

Responsibilities

• Support customers by answering inbound calls related to employee and retiree annuity benefits.
• Assist callers with retirement-related inquiries, benefit information, and general questions regarding their benefits.
• Manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions.
• Handle sensitive customer information with strong attention to detail, communication skills, and empathy.
• Deliver a professional, positive experience for every caller in a remote environment.

Requirements

• Strong communication skills and a customer-first mindset.
• Fluency in reading, writing, and speaking both English and Spanish.
• Previous customer service and/or call center experience.
• Experience with healthcare, employer benefits, or retirement/annuity benefits preferred.
• Strong keyboarding skills and proficiency navigating multiple systems.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• Able to multitask effectively while managing a high volume of calls.
• Able to follow guidelines and provide accurate information.
• Able to work independently in a remote environment.
• Must be 18 years of age or older.

Remote Requirements

• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175).
• Must have the ability to connect with an ethernet cable to a modem/router.

Pay, Benefits, and Schedule

Pay: $18/hour, which may be below your state’s minimum wage. Please take this into consideration when applying.

Benefits: Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

The estimated salary range for this role is $18 an hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.