Bilingual Call Center Representative

About the Role

As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to new and existing customers so they get the most value and enjoyment from their DISH TV experience.

Responsibilities

• Take back‑to‑back tech support or customer service phone calls with customers throughout the entirety of your shift.
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues.
• Promote additional products and services.

Requirements

• High school diploma or GED.
• Ability to work full‑time on‑site.
• Six months of related customer service and troubleshooting experience and/or training.
• Flexibility to work shifts that might include evenings, weekends, or holidays.
• Smartphone or device with active data network connection.
• Fluent in English and Spanish.
• Pre‑employment screen.
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; camera on during all video meetings.
• Skills: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity.

Benefits

• Paid training and time off.
• Medical, Dental, Vision, and Life Insurance packages.
• Health Savings Account (HSA).
• 401(k) with company match.
• Employee Stock Purchasing Program.
• Tuition Reimbursement.
• Complimentary DISH TV valued at $114.99/month.
• Discounts on Sling TV ($5/month).
• Discounts on Boost Mobile plans (starting at $15/month).

Pay

Base rate: $18.50 per hour.
Language differential: Earn an additional $2 per hour for shifts after 6 PM and on weekends.
Additional $0.50 per hour language differential.