Bilingual Call Center Representative

Our Call Center (internally known as the Member Solutions Center) is growing, and we’re seeking compassionate, detail-oriented Call Center Specialists to join us. You’ll be the foundation of our members’ experience, delivering best-in-class service through inbound calls. Our dedication to our members has earned us a reputation as a leader in the industry. Come launch your career with a robust, supportive, and community-driven organization.

UW Credit Union’s commitment to serving our Spanish-speaking members and the community has resulted in significant need for Spanish-bilingual skills in our Member Solutions Center.

Schedule

8:00am–5:30pm Monday–Friday, with rotating Saturdays (9:00am–1:00pm).

This role offers the ability to work at home 2 days per week (and Saturdays) based on performance and role progress after training. Training begins on Monday, September 21, 2026, with 12 weeks of classroom training onsite.

Pay

Starting wage $20.50/hour with potential for a higher base wage based on experience. Spanish-bilingual candidates will receive a $1.25/hour premium.

Responsibilities

• Respond to inbound calls from members regarding account inquiries, transactions, and general financial services.
• Provide accurate information and resolve issues efficiently while maintaining a high level of professionalism and empathy.
• Document member interactions and follow up on unresolved issues to ensure timely resolution.
• Educate members on available products, services, and digital tools to enhance their banking experience.
• Collaborate with internal teams to escalate complex issues and ensure member needs are met.
• Meet performance metrics including call quality, response time, and member satisfaction scores.
• Stay informed on financial regulations, product updates, and internal policies to provide compliant and consistent service.

Requirements

• 8 months to 1 year of experience in customer service, preferably in a call center environment.
• Proficiency with Microsoft Office products.
• Familiarity with major web browsers and operating systems.
• Ability to learn and navigate complex systems and technologies.
• Bilingual fluency in Spanish and English.
• Valid work authorization to work for UWCU on the date of hire; UWCU does not provide immigration sponsorship or support for employment authorization.

Benefits

• 21.5 days of annual time off (accrued per pay period).
• 2 weeks paid caregiver leave.
• 2.5 weeks paid new child parental leave.
• 2 days paid volunteer time.
• 10 paid holidays (including your birthday).
• 401k company match of up to 5%, plus approximately 4% discretionary match.
• Variable bonus reward.
• Competitive medical, dental, and vision plans, including domestic partner eligibility.
• Employee Assistance Program.
• Continuous learning and development opportunities including transparent dialogs, resources, tools, and technical learning modules.