Scheduling Specialist

About the role

RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working 40 hours per week. RAYUS now offers DailyPay! Work today, get paid today!

Essential Duties and Responsibilities

• Scheduling Activities (85%):
  • Answers phones and handles calls in a professional and timely manner
  • Maintains positive interactions at all times with patients, referring offices and team members
  • Schedules patient examinations according to existing company policy
  • Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
  • Ensures all patient data is entered into information systems completely and accurately
  • Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
  • Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
  • Maintains an up-to-date and accurate database on all current and potential referring physicians
  • Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
  • Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
  • Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)
• Insurance Activities (10%):
  • Pre-certifies all exams with patient's insurance company as required
  • Verifies insurance for same day add-ons
  • Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
• Other Tasks and Projects as Assigned (5%)

Requirements

Required:

• High school diploma, or equivalent
• Microsoft Office Suite experience
• Proficient with using computer systems and typing
• Able to handle multi-level phone system with a high volume of calls at one time

Preferred:

• One (1) year customer service experience
• Medical terminology and previous clinical business office experience
• Bilingual

Benefits

• Medical, dental and vision insurance
• 401k with company match
• Life and disability insurance
• Tuition reimbursement
• Adoption assistance
• Pet insurance
• PTO and holiday pay
• DailyPay (work today, get paid today)