Scheduling Specialist

Job Summary

About the role

RAYUS Radiology is seeking a Scheduling Specialist to join their team. They are dedicated to improving radiology services and enhancing patient care through innovative solutions.

Responsibilities

• Answers phones and handles calls professionally and promptly
• Maintains positive interactions with patients, referring offices, and team members
• Schedules patient examinations according to company policy
• Obtains and records appropriate personal, financial, and insurance information accurately
• Enters patient data into information systems completely and accurately
• Advises patients of financial responsibilities, necessary attire, preparation kits, transportation, and eating guidelines before their appointment
• Communicates scheduling changes to technologists to ensure patient satisfaction
• Maintains an updated and accurate database of current and potential referring physicians
• Handles overflow calls for other centers within the market to maintain uninterrupted exam scheduling
• Provides backup coverage for front office team members as requested (e.g., during breaks, vacations, and sick leave)
• Fields 1-800 number calls and routes them appropriately (St. Louis Park only)

Requirements

• High school diploma or equivalent
• Microsoft Office Suite experience
• Proficiency with computer systems and typing
• Able to handle a multi-level phone system with a high volume of calls
• One (1) year customer service experience preferred
• Medical terminology and previous clinical business office experience preferred
• Bilingual skills preferred

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Life and disability insurance
• Tuition reimbursement
• Pet insurance
• PTO and holiday pay
• Many other benefits available