Scheduling Specialist

Responsibilities

• Monitor scheduler productivity and prepare daily/weekly performance reports.
• Support, coach, and train Scheduling team members to ensure quality and productivity goals are met.
• Aid in onboarding and training new Scheduling and Call Center employees.
• Handle escalated scheduling and customer service issues.
• Identify workflow challenges and recommend process improvements.
• Assign and monitor daily work to ensure timely completion.
• Afford assistance with employee timekeeping, PTO requests, and departmental projects.
• Support coordination of hospital agreements for ancillary testing.

Qualifications

• Previous healthcare scheduling, medical office, or call center experience required.
• Ledgers, training, or mentoring experience preferred.
• Excellent communication, customer service, and organizational skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office and scheduling software.