Scheduling Specialist

Scheduling

• Schedule permanent and temporary shifts.
• Provide family guidance and support during BCBA/Senior meetings.
• Coordinate start of service for clients and assist with senior training meetings.
• Accurately record and manage client and staff cancellations, reschedules, and time off.
• Ensure timely scheduling communications and task execution.
• Implement best practices for scheduling and meeting treatment delivery goals.
• Coordinate administrative and support services.
• Schedule trainings such as safety care, Relias, and compliance.
• Onboard new clients, from initial meet and greet to their first day of ABA.
• Support scheduling operations in additional market centers as needed.

Facilitation

• Answer phones and respond to or forward requests and information.
• Facilitate communication between the clinic and Caravel corporate support functions.
• Welcome new hires on their first day and conduct center orientations as needed.
• Manage daily operations, ensuring cleanliness, team building, logistics, and supply management.

Qualifications

• High school diploma or GED equivalent.
• At least one year of comparable experience in a medical or therapeutic setting, preferably with administrative or customer service experience.
• Strong organizational skills and the ability to multitask and meet deadlines.
• Attention to detail and proficiency with multi-line phone systems and office machines.
• Professionalism, courtesy, and excellent verbal and written communication skills.
• Initiative, self-management, and adherence to ethical guidelines and confidentiality standards.