Scheduling Coordinator - General Surgery

Schedule

Full Time, Monday–Friday, 8:00 AM – 5:00 PM

Locations

Travel will be required based on business needs.

• 2352 Bruce B Downs Blvd, Suite 201, Wesley Chapel, FL 33544
• 38135 Market Square Drive, Suite 106, Zephyrhills, FL 33542

About the Role

The Scheduling Coordinator will communicate regularly with physicians, patients, ancillary and surgical areas to handle scheduling, rescheduling, and cancellation of single or multiple tests and procedures.

Benefits

• Education & Career Growth: Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness: Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement: Up to 5% employer match on retirement contributions.
• Work-Life Balance: Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support: Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

• Provide accurate information on department/procedure-specific scheduling criteria to expedite patient preparation, arrival location, and time.
• Be proactive with all customers by actively listening, showing a caring attitude, and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, a team-player attitude, and professional communication skills at all times.
• Understand Orlando Health’s commitment to exemplary customer service with a Patient First Philosophy.
• Exhibit working knowledge of registration, scheduling systems, and web-based resources.
• Operate computer applications, multi-line telephone systems, printers, copiers, fax machines, and perform required data entry.
• Maintain a basic understanding of medical needs during the screening process for scheduling appointments.
• Review schedules daily and communicate all changes to appropriate staff.
• Consistently meet departmental goals for productivity, quality, and customer service standards.
• Maintain a working knowledge of ICD-9 (ICD-10) and CPT codes, as necessary.
• Identify customer service issues and resolve or initiate necessary follow-up.
• Adhere to all portions of the Orlando Health Professional Appearance Policy at all times.
• Maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintain compliance with all Orlando Health policies and procedures.
• Maintain regular communication with practices regarding scheduling matters, as necessary.
• Attend departmental meetings/in-services and participate in process improvement initiatives.
• Assume responsibility for professional growth and development.

Requirements

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.
• One (1) year of retail, customer service, or healthcare experience.
• Computer experience required.