Surgery Scheduling Coordinator

About the role

This position focuses on coordinating Workers' Compensation claims and scheduling in an orthopedics setting, serving as the primary liaison between patients, physicians, and external departments.

Responsibilities

• Handle all Workers' Comp scheduling for patients, including pre-op and post-op appointments, verifying insurance, obtaining surgery authorizations, and health clearances.
• Ensure all pre-op studies are scheduled and completed, and that clinical staff and OR times are scheduled for procedures.
• Review risks and benefits of surgery/procedure with patients per physician orders and enroll patients in appropriate pre-surgery education classes.
• Serve as the primary point of contact for patients, acting as a liaison between the physician, patient, and other internal/external departments.
• Provide resource and support to patients before, during, and after surgery, responding to inquiries and addressing complaints with service recovery or escalation as needed.
• Ensure all arrangements for surgical procedures are made, including obtaining special equipment requested by the physician.
• Provide concierge coordination between the office and patient designee.
• Manage physician referral work queues by completing referrals.
• Handle physician correspondence, forms, authorization requests, calendar management, and transcription needs.
• Prepare charts and review/update demographics and insurance information.
• Collaborate with the billing team to provide audit information and ensure surgical reports and charges are sent to billing.
• Work with Workers' Comp adjusters and case managers on authorization requests and follow up to ensure completion of documentation.
• Provide clinical or administrative support based on operational needs.

Requirements

• High School Diploma or GED required.
• 2+ years of experience with Workers' Compensation claims.
• Experience with Epic EMR.

Qualifications

• Previous experience as a Patient Service Representative (PSR) or Medical Assistant (MA) preferred.
• Orthopedics setting experience preferred.