Scheduling Assistant

About the role

Your Next Chapter Starts Here
Are you an experienced scheduler ready to take your skills to the next level? As a Scheduling Assistant at 360 Behavioral Health, you’ll play a key role in maximizing client service delivery while supporting our administrative and clinical teams. Use your scheduling experience to manage staff and client schedules, optimize service utilization, and help the office run efficiently. This role is perfect for professionals looking to grow their scheduling expertise in a meaningful, fast-paced environment.

Responsibilities

• Maintain service utilization above 90% and track permanent schedules for assigned clients
• Monitor client service hours, staff availability, and address cancellations promptly
• Cook up make-up sessions, reschedules, and additional service time as needed
• Maintain staffing logs and support recruiting efforts, including interviews and onboarding
• Track new hire training and coordinate Day 1 schedules
• Triage staff and client concerns and provide timely resolution
• Ensure compliance with policies, HIPAA, and scheduling regulations
• Support administrative and scheduling department operations, including audits and reporting

Requirements

• High school diploma or GED required
• Minimum 2 years administrative experience
• Minimum 6 months scheduling experience
• Strong organizational, multitasking, and communication skills
• Customer-service oriented with excellent phone and interpersonal skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to work in a high-paced, performance-based environment

Benefits

• Competitive compensation: $18.00-$26.00/hour
• Monday-Friday 9:00am-6:00pm
• 7 Paid Holidays
• Paid Time Off/Sick Time
• Career development and advancement opportunities
• Fun and supportive company culture
• Expansive Health, Vision, and Dental plans for full-time partners
• 401(K) retirement savings program
• Mileage and phone reimbursement
• And so much more!

Qualifications

• High school diploma or GED required
• Minimum 2 years administrative experience
• Minimum 6 months scheduling experience
• Strong organizational, multitasking, and communication skills
• Customer-service oriented with excellent phone and interpersonal skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to work in a high-paced, performance-based environment

Skills

• Organizational skills
• Multitasking abilities
• Communication skills
• Customer service orientation
• Microsoft Office proficiency

Benefits

• Expansive Health, Vision, and Dental plans for full-time partners
• 401(K) retirement savings program
• Mileage and phone reimbursement

Pay

• $18.00 – $26.00/per hour

Schedule

• Full-Time
• Monday-Friday 9:00am-6:00pm

Contact

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We provide reasonable accommodations for any part of the application or employment process. Please contact us at Joinus@360bhmail.com for assistance. We comply with ADA regulations and provide auxiliary aids, services, and policy modifications to ensure equal access for all applicants and employees.