Scheduling Assistant

About the role

A fast-growing leader in the residential and commercial bathroom renovation sector, we deliver high-quality, custom bathroom solutions across the U.S. with a sharp focus on customer experience, on-time execution, and operational precision. Our team thrives in a dynamic, client-driven environment where scheduling excellence directly translates to customer satisfaction and business growth.

Responsibilities

• Coordinate and manage installation and service appointment schedules for multiple field technicians across assigned regions.
• Communicate clearly with clients to confirm appointments, provide reminders, and adjust schedules as needed due to weather, delays, or emergencies.
• Partner with project managers and dispatchers to optimize technician routing and ensure maximum daily efficiency.
• Maintain accurate scheduling records in our CRM and internal systems, ensuring real-time updates for all stakeholders.
• Handle last-minute cancellations or rescheduling requests with professionalism and speed to minimize downtime.
• Provide frontline customer support by answering scheduling-related inquiries via phone and email with a service-first mindset.

Requirements

• Microsoft Office Suite
• CRM software
• Calendar management
• Telephony systems
• Time management
• Conflict resolution

Preferred Qualifications

• Experience with scheduling tools like Calendly or Acuity
• Background in home services, construction, or field operations
• Familiarity with GPS routing or dispatch software

Benefits

• Fast-paced, collaborative team environment with direct impact on customer outcomes.
• Opportunity for growth into operations or project coordination roles.
• Competitive pay + performance incentives + team recognition programs.