Scheduling Assistant

About Our Client

The organization is a medical practice specializing in dermatology, providing comprehensive medical, surgical, and cosmetic dermatology care. Established in 2006, it operates with a focus on delivering high-quality patient care and fostering a supportive, team-oriented culture. The practice emphasizes professionalism, accountability, and patient-centered service.

About the Opportunity

The Scheduling Assistant supports healthcare professionals by managing vital administrative workflows and patient scheduling tasks remotely. This virtual role is essential for streamlining clinical workflows and enhancing the patient experience through accurate multi-site appointment coordination and patient data management.

Responsibilities

• Manage multi-site patient scheduling, high-volume contact center queues, and digital communication channels efficiently
• Answer inbound calls professionally to schedule, reschedule, or cancel clinical appointments for new and existing patients across all practice locations
• Gather, verify, and meticulously document patient demographic details and initial medical histories directly within the electronic medical record (EMR) system
• Perform alternative administrative duties and support special operational workflows as assigned by clinical leadership

Requirements

• High school diploma or General Education Development (GED) equivalency
• Friendly, polite, and reassuring professional phone demeanor suited for front-line patient support
• Strong written and verbal English communication skills, with an emphasis on accuracy and clarity
• Deep empathy, active listening abilities, and a compassionate attitude when interacting with patients seeking care
• Highly self-motivated, detail-oriented, and capable of managing administrative tasks independently in a remote environment
• Proven ability to maintain strict patient privacy and adhere unconditionally to HIPAA guidelines and medical data regulations
• A dedicated, quiet, and entirely private home office workspace paired with a secure, reliable high-speed internet connection
• Strict geographic requirement: Must currently reside within the state of Alabama or Mississippi
• Prior experience handling medical scheduling, working in a healthcare call center, or operating within a clinical front office (preferred)
• Foundational training or certificates in healthcare administration, medical terminology, or electronic health records (EHR) systems (preferred)

Pay Range and Compensation Package

Target compensation framework: Hourly pay is determined dynamically based upon the candidate's prior healthcare administrative tenure, call center experience, and localized market benchmarks.

Benefits & Perks

• Comprehensive remote work equipment provision—including a corporate secure laptop, external monitor, dedicated headset, and webcam—shipped directly to your home
• Stable full-time operational schedule: Monday through Friday from 11:00 AM to 7:15 PM, alongside one (1) required Saturday shift per month from 6:45 AM to 12:45 PM
• Extended health benefit options and organizational framework overviews will be detailed by the hiring coordinator during the early evaluation stages

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.