Service Assistant

About the role

The Service Assistant at Audi Long Beach supports the day-to-day operations of the Service Department by assisting Service Advisors, communicating with guests, coordinating vehicle flow, and ensuring a smooth and efficient service experience.

Responsibilities

• Greet guests in a professional and welcoming manner upon arrival to the Service Department
• Support Service Advisors with administrative and operational tasks throughout the day
• Aid in checking vehicles in and updating guest information accurately
• Cook up vehicle movement and communicate status updates as needed
• Help maintain organization of repair orders, keys, and service documentation
• Communicate with guests regarding basic service updates, appointment confirmations, and follow-up needs
• Aid in maintaining a clean, organized, and guest-focused service drive environment
• Support scheduling activities and help ensure timely guest assistance
• Collaborate with Service, Parts, and Sales teams to support dealership operations
• Uphold company standards for professionalism, guest service, and attention to detail

Requirements

• Prior customer service, administrative, hospitality, or dealership experience preferred
• Strong communication and interpersonal skills
• Ability to multitask and remain organized in a fast-paced environment
• Professional appearance and positive attitude
• Comfortable using computers, tablets, and dealership software systems
• Strong attention to detail and follow-through
• Ability to work independently and as part of a team
• Valid driver’s license with an acceptable driving record

Qualifications

• High school diploma or equivalent
• Valid driver’s license with an acceptable driving record

Skills

• Customer service skills
• Organizational skills
• Computer literacy
• Attention to detail
• Teamwork

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid sick time
• Paid vacation
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance

Pay

$18.00 - $22.00 / hour

Schedule

Hours vary based on department needs

Contact

To apply for this position, please visit our website and submit your application.