Service Assistant

About the role

The Service Assistant plays a crucial role in ensuring a memorable dining experience for each Guest. They are responsible for setting up the dining area and interacting with Guests to meet their needs.

Responsibilities

• Greet all Guests with hospitality and friendliness
• Communicate with all departments within the restaurant to ensure a memorable guest experience
• Adhere to service standards and food handling procedures
• Pick up and deliver food orders to the table as assigned, as well as for carry-out orders
• Engage with Guests, fulfilling requests and answering questions about food, wine, and facilities in a friendly, helpful manner
• Maintain knowledge of Cooper’s Hawk menu
• Ensure dishes are stocked and available for table service and table silverware is ready for service
• Maintain a safe, clean, organized, and stocked work area
• Maintain professional relationships and communicate clearly with all Guests, Managers, and Team Members
• Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines
• Perform other duties as assigned

Requirements

• Must represent Cooper’s Hawk Values
• Must be at least 18 years of age
• Individuals who thrive in a team-based environment
• A passion for guest service and hospitality-focused
• Ability to read, write and understand English
• Ability to work flexible shifts and schedules, inclusive of weekends and some holidays
• Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
• Ability to lift and carry up to 40 lbs.
• Ability to stand and walk up to 10 hours per shift
• Ability to perform essential functions to Cooper’s Hawk standards with reasonable accommodation

Qualifications

• Must represent Cooper’s Hawk Values
• Must be at least 18 years of age
• Individuals who thrive in a team-based environment
• A passion for guest service and hospitality-focused
• Ability to read, write and understand English
• Ability to work flexible shifts and schedules, inclusive of weekends and some holidays
• Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
• Ability to lift and carry up to 40 lbs.
• Ability to stand and walk up to 10 hours per shift
• Ability to perform essential functions to Cooper’s Hawk standards with reasonable accommodation

Skills

• Excellent communication skills
• Customer service oriented
• Team player
• Flexibility and adaptability
• Physical stamina and strength

Benefits

• Incredible Discounts: 50% Dining and Carryout, 40% Retail Wine, 20% Retail and Private Events, Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Savings Accounts - Health and Dependent Care
• Highly Competitive Pay plus Team Member Incentives & Rewards Pay Access before Pay Day
• Flexible Schedules
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program, providing mental health, legal and financial counseling
• “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Employee Referral Bonus Program
• Wine and Culinary Education
• Career Growth Flight Plan
• Milestones Recognition Program

Pay

• Commensurate with experience

Schedule

• Varies based on business needs