Service Assistant

Hendrick Automotive Group · Concord, VA · 3 mo ago

OTHRFull-time

Honda of Concord is seeking a Service Advisor to join our team. Located at 7650 Bruton Smith Blvd, Concord, North Carolina 28027.

Greets customers in the service drive area and assists them with the process of checking vehicle in for service.
Assists Service Advisor by working with customer and technician to identify required maintenance.
May advise customers on necessary and recommended services.
May offer additional services and repairs to customers.
Aids in moving vehicles.
Aids customers with reviewing documentation, processing payment, and returning keys for completed services.
Schedules appointments with customer.
Maintains Customer Satisfaction Index (CSI) at or above Company standards.
Maintains an organized, clean, and safe work area.
Participates in required training.
Records all hours worked accurately in company timekeeping system.
Fulfills Safeguards rules and regulations.
Demonstrates the Company’s Core Values.
Complies with Company policies and procedures.
Observes all Federal, State, Local, and Company safety rules and regulations in the performance of duties.
Follows all other duties as assigned.

Previous experience in automotive or customer service industries desired.
Basic knowledge of the mechanical operations of vehicles.
Excellent interpersonal, customer service, and organizational skills.
Intermediate skills in Microsoft Office products.
Ability and knowledge of the Dealership Management System and other web-based applications utilized for operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.

GED or High School Diploma.
Associate Degree, Bachelor Degree, Master Degree, or Doctorate Degree in relevant field.
Up to 3 years, 3-5 years, or 5+ years of previous experience in automotive or customer service industries.

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