Service Assistant

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) Plan
• Free Strayer University College Courses to Earn a 4-Year Degree
• Paid Vacation
• Paid Training
• Paid Sick Leave
• Employee Vehicle Purchase Program

Responsibilities

• Receives cash, checks and credit card payments from customers and records the amount received on the repair order and/or counter ticket.
• For service calls, answers the telephone courteously and directs calls to requested individuals and/or departments.
• Makes service appointments for items that were purchased during the car purchase
• As needed takes service appointments for customers using the company’s scheduling application.
• Monitors any service calls placed on hold, offering to route calls to voicemail or take messages as requested.
• Provides other information as requested.

Qualifications

• Demonstrated superior customer service skills
• Excellent communication skills and high attention to detail
• Ability to multi-task and handle several phone calls at once
• Must have at least a high school diploma/GED
• Must be proficient in Microsoft Word and Excel
• Valid driver’s license and clean driving record
• Willing to submit to a pre-employment background check & drug screen

Schedule

Full Time

Pay

Details not specified