Scheduler - LV Durango Family Medicine Clinic - Full Time 10 Rotating Shifts (Non-Exempt) (Non-Union)

About the role

The Scheduler performs clerical and communication functions in the department/clinic. She/He schedules patient appointments and provides courteous reception in the department/clinic. He/She answers phones and registers new patients. Various office duties including but not limited to filing and sorting. Reviews new patient referrals/authorization for adequate coding. Performs new patient registration, insurance verification, and scheduling as necessary. Must work with any and every physician in the Department/Clinic.

Responsibilities

• Acts as the positive “face” of the Health Center as the main point of contact for participants and families
• Supports center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions
• Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy
• Asks as an advocate/liaison for patients and the Health Center and continuum of care as appropriate
• Answers telephone promptly and in a polite professional manner. Direct calls to other departments as needed.
• Uses sound judgement in handling calls, especially with upset patients. Understanding of when to escalate calls.
• Maintains all delegated worklists (tasks) through the electronic medical record
• Effective, efficient and safe use of equipment
• Handles patient requests and questions appropriately
• Provides benefit plan and eligibility information to participants, providers, unions, employers and others
• Adheres to the Culinary Health Center and Jayakumar NV PC policies and procedures
• Performs duties as care coordinator when assigned
• Other duties as assigned

Requirements

• High school or equivalent
• Understanding of medical terminology
• Ability to interview patients and interface with physicians, nurses and other professional staff

Preferred Qualifications

• One (1) year working in a customer service (preferably in a medical environment)

Pay

The hourly rate range for this position is $21.00 - $27.01.