Scheduler - LV Durango Family Med Cl - Full Time 10 Hour Rotating Shift (Non-Exempt) (Non-Union)

About the role

The Scheduler performs clerical and communication functions in the department/clinic. She/He schedules patient appointments and provides courteous reception in the department/clinic. He/She answers phones and registers new patients. Various office duties including but not limited to filing and sorting. Reviews new patient referrals/authorization for adequate coding. Performs new patient registration, insurance verification, and scheduling as necessary. Must work with any and every physician in the Department/Clinic.

Responsibilities

• Acts as the positive “face” of the Health Center as the main point of contact for participants and families
• Supports center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions
• Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy
• Asks as an advocate/liaison for patients and the Health Center and continuum of care as appropriate
• Answers telephone promptly and in a polite professional manner. Direct calls to other departments as needed
• Uses sound judgement in handling calls, especially with upset patients. Understanding of when to escalate calls
• Maintains all delegated worklists (tasks) through the electronic medical record
• Effective, efficient and safe use of equipment
• Handles patient requests and questions appropriately
• Provides benefit plan and eligibility information to participants, providers, unions, employers and others
• Adheres to the Culinary Health Center and Jayakumar NV PC policies and procedures
• Perform duties as care coordinator when assigned
• Other duties as assigned

Requirements

• High school or equivalent
• One (1) year working in a customer service (preferably in a medical environment)
• Understanding of medical terminology
• Ability to interview patients and interface with physicians, nurses and other professional staff

Qualifications

• Fire Life Safety Training (LA City) if no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date (Required within LA City only)

Benefits

The hourly rate range for this position is $21.00 – $29.77.