Scheduler - LV Tropicana Family Medicine Clinic - Full Time 10 Hour Rotating Shifts (Non-Exempt) (Non-Union)

About the role

The Scheduler performs clerical and communication functions in the department/clinic. She/He schedules patient appointments and provides courteous reception in the department/clinic. He/She answers phones and registers new patients. Various office duties including but not limited to filing and sorting. Reviews new patient referrals/authorization for adequate coding. Performs new patient registration, insurance verification, and scheduling as necessary. Must work with any and every physician in the Department/Clinic.

Responsibilities

• Acts as the positive “face” of the Health Center as the main point of contact for participants and families
• Supports center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions
• Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy
• Asks as an advocate/liaison for patients and the Health Center and continuum of care as appropriate
• Answers telephone promptly and in a polite professional manner. Direct calls to other departments as needed.
• Use sound judgement in handling calls, especially with upset patients. Understanding of when to escalate calls.
• Maintain all delegated worklists (tasks) through the electronic medical record
• Effective, efficient and safe use of equipment
• Handles patient requests and questions appropriately
• Provides benefit plan and eligibility information to participants, providers, unions, employers and others
• Adheres to the Culinary Health Center and Jayakumar NV PC policies and procedures
• Perform duties as care coordinator when assigned
• Other duties as assigned

Requirements

• High school or equivalent
• Understanding of medical terminology
• Ability to interview patients and interface with physicians, nurses and other professional staff

Qualifications

• One (1) year working in a customer service (preferably in a medical environment)

Skills

Excellent customer services techniques, meets and greets patients; answers patient calls; identifies and clarifies patients' needs and desires, confirms patient's identity and eligibility, obtains required signatures from patients, schedule patients for appointments, and answering patient's questions.

Benefits

Comprehensive healthcare benefits—including medical, dental, and vision coverage—to more than 55,000 workers and 70,000 dependents across the Las Vegas Valley. Supporting members of four major hospitality unions, CHF is committed to delivering accessible, high-quality care through its network of four Culinary Health Centers strategically located throughout the region, ensuring members have convenient access to care close to home and work.

Pay

The hourly rate range for this position is $21.00 - $29.77.

Schedule

Not specified.