Scheduler - LV Tropicana Family Medicine Clinic - Full Time 10 Hour Rotating Shift (Non-Exempt) (Non-Union)

About the role

The Scheduler performs clerical and communication functions in the department/clinic. She/He schedules patient appointments and provides courteous reception in the department/clinic. He/She answers phones and registers new patients. Various office duties including but not limited to filing and sorting. Reviews new patient referrals/authorization for adequate coding. Performs new patient registration, insurance verification, and scheduling as necessary. Must work with any and every physician in the Department/Clinic.

Responsibilities

• Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy
• Acts as the positive “face” of the Health Center as the main point of contact for participants and families
• Greet and check in patients at the front desk, scheduling appointments, and other front desk functions
• Supports center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions
• Answers telephone promptly and in a polite professional manner. Direct calls to other departments as needed.
• Uses sound judgement in handling calls, especially with upset patients. Understands when to escalate calls.
• Maintains all delegated worklists (tasks) through the electronic medical record
• Provides benefit plan and eligibility information to participants, providers, unions, employers and others
• Handles patient requests and questions appropriately
• Performs duties as care coordinator when assigned

Requirements

• High school or equivalent
• Understanding of medical terminology
• Ability to interview patients and interface with physicians, nurses and other professional staff

Qualifications

• One (1) year working in a customer service (preferably in a medical environment)

Skills

Effective, efficient and safe use of equipment

Benefits

Not specified

Pay

$17.50 - $27.01 per hour

Schedule

Not specified