Scheduler - LV Durango Family Med Cl - Full Time 10 Hour Rotating Shifts (Non-Exempt) (Non-Union)
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. Must preserve all substantive info.
We need to parse the posting.
Content:
- The Scheduler performs clerical and communication functions in the department/clinic. She/He schedules patient appointments and provides courteous reception in the department/clinic. He/She answers phones and registers new patients. Various office duties including but not limited to filing and sorting. Reviews new patient referrals/authorization for adequate coding. Performs new patient registration, insurance verification, and scheduling as necessary. Must work with any and every physician in the Department/Clinic. The Scheduler will be the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center's mission and vison. This position demonstrates excellent customer services techniques, meets and greets patients; answers patient calls; identifies and clarifies patients' needs and desires, confirms patient's identity and eligibility, obtains required signatures from patients, schedule patients for appointments, and answering patient's questions.
- Essential Duties list: Acts as the positive “face” of the Health Center as the main point of contact for participants and families; Support center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions; Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy; Act as an advocate/liaison for patients and the Health Center and continuum of care as appropriate; Answer telephone promptly and in a polite professional manner. Direct calls to other departments as needed.; Use sound judgement in handling calls, especially with upset patients. Understanding of when to escalate calls.; Maintain all delegated worklists (tasks) through the electronic medical record; Effective, efficient and safe use of equipment.; Handles patient requests and questions appropriately; Provides benefit plan and eligibility information to participants, providers, unions, employers and others; Adheres to the Culinary Health Center and Jayakumar NV PC policies and procedures.; Perform duties as care coordinator when assigned.; Other duties as assigned.
- Required Qualifications: Req High school or equivalent; Req Understanding of medical terminology; Req Ability to interview patients and interface with physicians, nurses and other professional staff.
- Preferred Qualifications: Pref 1 year One (1) year working in a customer service (preferably in a medical environment).
- Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
- About organization: Founded in the 1970s, the Culinary Health Fund (CHF) provides comprehensive healthcare benefits—including medical, dental, and vision coverage—to more than 55,000 workers and 70,000 dependents across the Las Vegas Valley. Supporting members of four major hospitality unions, CHF is committed to delivering accessible, high-quality care through its network off our Culinary Health Centers strategically located throughout the region, ensuring members have convenient access to care close to home and work. Keck Medicine of USC partners with the Culinary Health Fund to operate and staff Primary Care and Physical Therapy services at these Culinary Health Centers, bringing together academic clinical expertise and a strong commitment to community-based care. Together, the organizations support an integrated care model focused on coordinated, patient-centered services. Team members benefit from the strength of both organizations, working in a collaborative environment that emphasizes clinical excellence, operational support, and meaningful impact across the Las Vegas community.
- Pay: The hourly rate range for this position is $21.84 - $30.96. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
- No explicit Benefits or Schedule sections. So we should not create Benefits or Schedule sections unless present. There's no explicit benefits listed. There's no schedule info. So we omit those sections.
We need sections: About the role (maybe a summary), Responsibilities (essential duties), Requirements (maybe required qualifications?), Qualifications (maybe preferred?), Skills (maybe abilities?), Pay.
But we must only include sections when posting has real specific content. We have content for About the role (description of role), Responsibilities (essential duties), Requirements (required qualifications), Qualifications (preferred qualifications), Skills (maybe abilities like medical terminology, interviewing, etc). Pay (hourly rate). We'll need to decide mapping.
We need to use for section headings. Use - for any list of duties/requirements/benefits, and
for prose.
We must not repeat job title as heading. No Job ID.
We must preserve all substantive info; do not invent or summarize away detail. So we need to include all details.
We need to decide what goes into each section.
Potential sections:
- About the role: Could include the introductory paragraph describing the role and mission.
- Responsibilities: Essential duties list.
- Requirements: Required qualifications (high school, medical terminology, ability to interview patients).
- Qualifications: Preferred qualifications (1 year customer service, preferably medical) and maybe required licenses/certifications (Fire Life Safety Training). Could also include that as part of Qualifications.
- Skills: Could include abilities like understanding medical terminology, interviewing patients, interface with physicians, etc. But those are already in requirements. Might be redundant. Perhaps we can combine required qualifications and skills into one section? But we need to follow instruction: Use sections only when posting has real specific content. We can decide to have sections: About the role, Responsibilities, Requirements, Qualifications, Pay. That's enough. Skills maybe not needed separately if covered.
But we have also "Preferred Qualifications" which is separate from required. Could put under Qualifications.
We also have "Required Licenses/Certifications". Could be part of Requirements or Qualifications.
We need to preserve all details, so we must include the Fire Life Safety Training requirement.
Thus we can have:
About the role
... (intro paragraph)
Responsibilities
- ... each duty
Requirements
- High school diploma or equivalent
- Understanding of medical terminology
- Ability to interview patients and interface with physicians, nurses and other professional staff
- Fire Life Safety Training (LA City) – must obtain within 30 days of hire if not already certified and maintain by renewal before expiration (required within LA City only)
Qualifications
- Preferred: One (1) year of working in a customer service role, preferably in a medical environment
Pay
The hourly rate range for this position is $21.84 - $30.96. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
We also need to include the organizational description maybe under About the role? The "About the role" could include the description of the organization and mission. The posting includes a paragraph about Culinary Health Fund, Keck Medicine, etc. That's substantive. Should we include that? Yes, preserve all substantive info. So we can include that in About the role after the role description.
Thus About the role paragraph(s) could be multiple elements.
We must not include boilerplate like EEO, legal, etc. Already removed.
Check for any duplicated lines: The posting repeats some sentences. We need to preserve all substantive info but not duplicate? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." It doesn't say to deduplicate. But we should avoid repeating identical sentences? Might be okay to keep as is but could be considered duplication. Safer to keep each unique piece once. We'll combine.
Let's extract unique substantive points:
Role description:
- The Scheduler performs clerical and communication functions in the department/clinic.
- She/He schedules patient appointments and provides courteous reception in the department/clinic.
- He/She answers phones and registers new patients.
- Various office duties including but not limited to filing and sorting.
- Reviews new patient referrals/authorization for adequate coding.
- Performs new patient registration, insurance verification, and scheduling as necessary.
- Must work with any and every physician in the Department/Clinic.
- The Scheduler will be the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center's mission and vision.
- This position demonstrates excellent customer service techniques, meets and greets patients; answers patient calls; identifies and clarifies patients' needs and desires, confirms patient's identity and eligibility, obtains required signatures from patients, schedules patients for appointments, and answering patient's questions.
Essential Duties list (we can incorporate many of the above but they are more detailed). We'll keep the list as given.
Organization description:
- Founded in the 1970s, the Culinary Health Fund (CHF) provides comprehensive healthcare benefits—including medical, dental, and vision coverage—to more than 55,000 workers and 70,000 dependents across the Las Vegas Valley.
- Supporting members of four major hospitality unions, CHF is committed to delivering accessible, high-quality care through its network of Culinary Health Centers strategically located throughout the region, ensuring members have convenient access to care close to home and work.
- Keck Medicine of USC partners with the Culinary Health Fund to operate and staff Primary Care and Physical Therapy services at these Culinary Health Centers, bringing together academic clinical expertise and a strong commitment to community-based care.
- Together, the organizations support an integrated care model focused on coordinated, patient-centered services.
- Team members benefit from the strength of both organizations, working in a collaborative environment that emphasizes clinical excellence, operational support, and meaningful impact across the Las Vegas community.
Pay: as above.
Now we need to format.
We'll produce:
About the role
The Scheduler performs clerical and communication functions in the department/clinic. She/He schedules patient appointments and provides courteous reception in the department/clinic. He/She answers phones and registers new patients. Various office duties including but not limited to filing and sorting. Reviews new patient referrals/authorization for adequate coding. Performs new patient registration, insurance verification, and scheduling as necessary. Must work with any and every physician in the Department/Clinic. The Scheduler will be the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center's mission and vision. This position demonstrates excellent customer service techniques, meets and greets patients; answers patient calls; identifies and clarifies patients' needs and desires, confirms patient's identity and eligibility, obtains required signatures from patients, schedules patients for appointments, and answers patient's questions.
Founded in the 1970s, the Culinary Health Fund (CHF) provides comprehensive healthcare benefits—including medical, dental, and vision coverage—to more than 55,000 workers and 70,000 dependents across the Las Vegas Valley. Supporting members of four major hospitality unions, CHF is committed to delivering accessible, high-quality care through its network of Culinary Health Centers strategically located throughout the region, ensuring members have convenient access to care close to home and work. Keck Medicine of USC partners with the Culinary Health Fund to operate and staff Primary Care and Physical Therapy services at these Culinary Health Centers, bringing together academic clinical expertise and
- for any list of duties/requirements/benefits, and
for prose. We must not repeat job title as heading. No Job ID. We must preserve all substantive info; do not invent or summarize away detail. So we need to include all details. We need to decide what goes into each section. Potential sections: - About the role: Could include the introductory paragraph describing the role and mission. - Responsibilities: Essential duties list. - Requirements: Required qualifications (high school, medical terminology, ability to interview patients). - Qualifications: Preferred qualifications (1 year customer service, preferably medical) and maybe required licenses/certifications (Fire Life Safety Training). Could also include that as part of Qualifications. - Skills: Could include abilities like understanding medical terminology, interviewing patients, interface with physicians, etc. But those are already in requirements. Might be redundant. Perhaps we can combine required qualifications and skills into one section? But we need to follow instruction: Use sections only when posting has real specific content. We can decide to have sections: About the role, Responsibilities, Requirements, Qualifications, Pay. That's enough. Skills maybe not needed separately if covered. But we have also "Preferred Qualifications" which is separate from required. Could put under Qualifications. We also have "Required Licenses/Certifications". Could be part of Requirements or Qualifications. We need to preserve all details, so we must include the Fire Life Safety Training requirement. Thus we can have:
About the role
... (intro paragraph)
Responsibilities
- ... each duty
Requirements
- High school diploma or equivalent
- Understanding of medical terminology
- Ability to interview patients and interface with physicians, nurses and other professional staff
- Fire Life Safety Training (LA City) – must obtain within 30 days of hire if not already certified and maintain by renewal before expiration (required within LA City only)
Qualifications
- Preferred: One (1) year of working in a customer service role, preferably in a medical environment
Pay
The hourly rate range for this position is $21.84 - $30.96. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
We also need to include the organizational description maybe under About the role? The "About the role" could include the description of the organization and mission. The posting includes a paragraph about Culinary Health Fund, Keck Medicine, etc. That's substantive. Should we include that? Yes, preserve all substantive info. So we can include that in About the role after the role description. Thus About the role paragraph(s) could be multipleelements. We must not include boilerplate like EEO, legal, etc. Already removed. Check for any duplicated lines: The posting repeats some sentences. We need to preserve all substantive info but not duplicate? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." It doesn't say to deduplicate. But we should avoid repeating identical sentences? Might be okay to keep as is but could be considered duplication. Safer to keep each unique piece once. We'll combine. Let's extract unique substantive points: Role description: - The Scheduler performs clerical and communication functions in the department/clinic. - She/He schedules patient appointments and provides courteous reception in the department/clinic. - He/She answers phones and registers new patients. - Various office duties including but not limited to filing and sorting. - Reviews new patient referrals/authorization for adequate coding. - Performs new patient registration, insurance verification, and scheduling as necessary. - Must work with any and every physician in the Department/Clinic. - The Scheduler will be the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center's mission and vision. - This position demonstrates excellent customer service techniques, meets and greets patients; answers patient calls; identifies and clarifies patients' needs and desires, confirms patient's identity and eligibility, obtains required signatures from patients, schedules patients for appointments, and answering patient's questions. Essential Duties list (we can incorporate many of the above but they are more detailed). We'll keep the list as given. Organization description: - Founded in the 1970s, the Culinary Health Fund (CHF) provides comprehensive healthcare benefits—including medical, dental, and vision coverage—to more than 55,000 workers and 70,000 dependents across the Las Vegas Valley. - Supporting members of four major hospitality unions, CHF is committed to delivering accessible, high-quality care through its network of Culinary Health Centers strategically located throughout the region, ensuring members have convenient access to care close to home and work. - Keck Medicine of USC partners with the Culinary Health Fund to operate and staff Primary Care and Physical Therapy services at these Culinary Health Centers, bringing together academic clinical expertise and a strong commitment to community-based care. - Together, the organizations support an integrated care model focused on coordinated, patient-centered services. - Team members benefit from the strength of both organizations, working in a collaborative environment that emphasizes clinical excellence, operational support, and meaningful impact across the Las Vegas community. Pay: as above. Now we need to format. We'll produce:
About the role
The Scheduler performs clerical and communication functions in the department/clinic. She/He schedules patient appointments and provides courteous reception in the department/clinic. He/She answers phones and registers new patients. Various office duties including but not limited to filing and sorting. Reviews new patient referrals/authorization for adequate coding. Performs new patient registration, insurance verification, and scheduling as necessary. Must work with any and every physician in the Department/Clinic. The Scheduler will be the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center's mission and vision. This position demonstrates excellent customer service techniques, meets and greets patients; answers patient calls; identifies and clarifies patients' needs and desires, confirms patient's identity and eligibility, obtains required signatures from patients, schedules patients for appointments, and answers patient's questions.
Founded in the 1970s, the Culinary Health Fund (CHF) provides comprehensive healthcare benefits—including medical, dental, and vision coverage—to more than 55,000 workers and 70,000 dependents across the Las Vegas Valley. Supporting members of four major hospitality unions, CHF is committed to delivering accessible, high-quality care through its network of Culinary Health Centers strategically located throughout the region, ensuring members have convenient access to care close to home and work. Keck Medicine of USC partners with the Culinary Health Fund to operate and staff Primary Care and Physical Therapy services at these Culinary Health Centers, bringing together academic clinical expertise and