Scheduler - LV Durango Family Medicine Clinic - Full Time 12 Hour Rotating Shift (Non-Exempt) (Non-Union)

About the role

The Scheduler performs clerical and communication functions in the department/clinic, schedules patient appointments, provides courteous reception, answers phones, registers new patients, and handles various office duties such as filing and sorting. The role serves as the first point of contact for all patients, delivering a consistent superior customer service experience in line with the Center's mission and vision.

Responsibilities

• Acts as the positive “face” of the Health Center as the main point of contact for participants and families
• Support center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions
• Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy
• Act as an advocate/liaison for patients and the Health Center and continuum of care as appropriate
• Answer telephone promptly and in a polite professional manner. Direct calls to other departments as needed.
• Use sound judgement in handling calls, especially with upset patients. Understanding of when to escalate calls.
• Maintain all delegated worklists (tasks) through the electronic medical record
• Effective, efficient and safe use of equipment.
• Handles patient requests and questions appropriately
• Provides benefit plan and eligibility information to participants, providers, unions, employers and others
• Adheres to the Culinary Health Center and Jayakumar NV PC policies and procedures.
• Perform duties as care coordinator when assigned.
• Other duties as assigned.
• Must work with any and every physician in the Department/Clinic.

Requirements

• High school or equivalent
• Understanding of medical terminology
• Ability to interview patients and interface with physicians, nurses and other professional staff

Preferred Qualifications

• One (1) year working in a customer service (preferably in a medical environment)

Licenses/Certifications

• Fire Life Safety Training (LA City) – if no card upon hire, must be obtained within 30 days of hire and maintained by renewal before expiration date (required within LA City only)

Pay

The hourly rate range for this position is $21.84 - $28.10.