Scheduler (32505)

About the role

Schedule patients for office visit and procedure appointments.

Responsibilities

• Assist with high call volume.
• Maintain physicians’ schedules for office visits and procedures (via phone or face‑to‑face).
• Take triage call messages for medical staff.
• View patient visit notes, identifying problems, diagnoses, and physician orders.
• Assist in patient registration and financial transactions.
• Schedule radiology and lab appointments as needed.
• Handle recall scheduling when required.
• Assist with patient check‑in upon arrival and check‑out upon departure.
• Collect patient and insurance payments and reconcile charges daily.
• File records in appropriate sections of patient charts in the EMR.
• Prepare patient charts in advance and scan documents into the EMR.
• Perform other duties as assigned.

Qualifications

• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Experience working in a medical office.
• Ability to multi‑task, prioritize, and work in a fast‑paced environment.
• Detail‑oriented.
• Basic understanding of healthcare plans and ability to read medical benefits.
• Bilingual ability is a plus.
• High school diploma or equivalent.
• 2–5 years of prior medical scheduling experience preferred.
• Proficient technical (computer) skills.
• Self‑motivated with initiative and a strong sense of ethics.